HARRIET OSIKHUEME IKHENEBOME
Product Manage/Product Owner
Lekki
Summary
Creative, incisive, and innovative senior product manager/product owner with over 5 years of experience managing a high-value product portfolio that maximize business value, delight customers, and crush competitors. Adept in collections, point of sale (POS), web-acquiring, school application portals, and digital payments technologies. Proven track record of conducting in-depth customer research and competitor analysis that informed the development of a bank branch and self-service collection platform, which resulted in 15% increase in customer satisfaction. Skilled in leveraging critical thinking, creative problem solving, and technical know-how to effectively communicate with engineers, designers or stakeholders.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Product Manager –Collections, Digital Payments & POS Acquiring
Arca Payment Company Limited
Lekki, Lagos
11.2023 - Current
- Contributed to development of industry-leading dispute management platform, leading to significant improvement in customer satisfaction and retention rates
- Build strong cross-functional partnerships with business, IT, risk management, legal, UI/UX, and operations teams, fostering collaborative problem-solving
- Conducted in-depth customer research and competitor analysis that informed development of bank branch and self-service collection platforms, resulting in 15% increase in customer satisfaction with collection experience
- Facilitated requirement and implementation development process for streamlined funds disbursement system, achieving 10% decrease in processing time and 5% improvement in operational efficiency
- Spearheaded the development of virtual accounts for fund disbursement solutions through user research and collaboration with Providus Bank, resulting to 5% increase in fund disbursement application adoption.
Product Manager -Digital Acceptance
Global Accelerex Limited
03.2022 - 11.2023
- Defined and executed product roadmap for digital acceptance solutions, ensuring alignment with business and customer needs
- Managed integration with third-party service providers (NIBSS, Cgate, banks) to ensure seamless payment processing
- Increased revenue by 15% through market research, competitor analysis, and identifying new market opportunities
- Evangelised product vision to senior stakeholders and delivered product demonstrations to internal and external audiences, increasing penetration of customer base to 90%
- Collaborated with cross-functional teams (engineering, design, and business), to successfully develop and launch new payment features and enhancements.
Lead, Product Manager (Contract)
Edukoya
12.2022 - 03.2023
- Revamped corporate website, effectively communicating platform value and attracting new users
- Defined and prioritised MVP features, propelling Edukoya platform launch within 3 months
- Guaranteed zero-defect launch through rigorous end-to-end testing and user training
- Architected internal Admin and Tutor Apps by streamlining operations and empowering users, which resulted in 5% efficiency gain
- Employed agile methodologies to boost team communication and project clarity, resulting in 10% reduction in delays
- Increased user acquisition by 10% through website revamp and targeted lead generation campaigns for UK & Nigeria markets
- Fostered a collaborative environment that maximised team productivity by 6%.
Acting Lead, Product Manager
Itex Integrated Services
10.2021 - 03.2022
- Conducted thorough user research to inform product design and ensure market competitiveness
- Defined the product strategy and roadmap, translating into detailed requirements and prototypes
- Led the development and launch of new POS and web application features, driving revenue growth by 10%
- Identified and communicated new market opportunities to the leadership team, expanding product offerings by 8%
- Managed integration with third-party service partners (NIBSS, eTranzact, Cgate) for efficient transaction processing.
Project Manager
Apollo Endeavour
12.2020 - 09.2021
- Led a cross-functional team of developers, content managers, designers, and executives, fostering seamless collaboration and achieving project milestones on time and under budget
- Partnered closely with the production team to develop compelling video content that captivated viewers and amplified website traffic
- Successfully launched PandSReview, a revolutionary website offering insightful product reviews, from initial concept to thriving marketplace
- Built a high-performing team from scratch, established clear performance metrics, and crafted a data-driven go-to-market strategy, resulting in a 5%+ follower growth across PandSReview's social media platforms
- Boosted revenue and drove exponential sales growth by crafting engaging social media content, including captivating reviews and dynamic video pieces, driving audience engagement and sparking meaningful conversations.
Product Development Executive/Business Analyst
Xpress Payments Solutions Limited
09.2016 - 06.2020
- Championed product adoption and growth, driving impactful results
- Integrated cutting-edge technologies, shaping future innovations
- Crafted product requirements and design documentation, fostering seamless collaboration
- Managed the full development lifecycle for various products, including a flagship bank branch collection platform handling over 20 billion monthly transactions
- Managed third-party integrations with InterSwitch, Banks, Africastalking, Flutterwave, seventeen Nigerian banks, & major fintech players, and others
- Developed and implemented a suite of integrations for direct debit/credit, terminal management, eHospital, and reconciliation applications.
Education
Bachelor of Science in Mathematics -
Ambrose Alli University
EkpomaSkills
Product Management
Competitive Analysis
Personas and Segmentation
Documentation and Reporting
Project Management
Prioritisation and Execution
Product Roadmaps
Requirements Building
Data Analysis and Management
Project Team Coordination
Product Vision and Strategy
Customer Service Strategy
Certification
Data Analysis, Utivia
Additional Information
Figma, Slack, MS Office Suite, Documentation and reporting, API, Quality assurance, wireframe design., Scrum, Kanban, Jira.
Built Products
- ECasher: Bank Branch App - Streamlined operations and improved UI, resulting 25% increase in customer satisfaction.
- XPressPayout: Funds Disbursement App - Achieved 99.9% delivery success rate and 30% operational efficiency.
- XPressPOS: POS App - Boosted merchant adoption by 20% and improved inventory management.
- Payvice: Mobile Payment App - Enhanced user engagement by 15% with innovative features.
- Rexpay: Payment Gateway - Increased conversion rates for online merchants with a scalable platform.
- EduKoya Learning App: Live learning platform for grades 1-12 and competitive exams, driving student success with one-on-one and group tutoring.
Timeline
Product Manager –Collections, Digital Payments & POS Acquiring
Arca Payment Company Limited
11.2023 - Current
Lead, Product Manager (Contract)
Edukoya
12.2022 - 03.2023
Product Manager -Digital Acceptance
Global Accelerex Limited
03.2022 - 11.2023
Acting Lead, Product Manager
Itex Integrated Services
10.2021 - 03.2022
Project Manager
Apollo Endeavour
12.2020 - 09.2021
Product Development Executive/Business Analyst
Xpress Payments Solutions Limited
09.2016 - 06.2020
Bachelor of Science in Mathematics -
Ambrose Alli University