Creative, incisive, and innovative senior product manager/product owner with over 5 years of experience managing a high-value product portfolio that maximize business value, delight customers, and crush competitors. Adept in collections, point of sale (POS), web-acquiring, school application portals, and digital payments technologies. Proven track record of conducting in-depth customer research and competitor analysis that informed the development of a bank branch and self-service collection platform, which resulted in 15% increase in customer satisfaction. Skilled in leveraging critical thinking, creative problem solving, and technical know-how to effectively communicate with engineers, designers or stakeholders.
Product Management
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