Happy Eghonghon Imhanluhe
Banking/Finance
Portharcourt,River
Summary
Knowledgeable and dedicated customer service professional with extensive experience in finance industry for over six years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Officer
United Bank For Africa
Warri, Delta
02.2006 - 04.2013
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
- Reviewed and analyzed transactions to verify proper processing according to established quality standards.
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Communicated effectively with customers, managers and co-workers through variety of channels, including email, phone and traditional postal mail.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Developed outreach program to attract new small business clients, increasing number of small business customers 60%.
- Maintained over 70% client retention rate through effective customer relation management and robust marketing strategy
Education
Bachelor of Science - Education Management (Accounting)
University Of Port Harcourt
Port Harcourt 09.2009 - 06.2012
National Certificate of Education (NCE) - Education Administration
College Of Education Ekiadolor Benin City
09.2002 - 08.2005
Skills
Payment management
Account management
Payment processing
Inventory assistance
Documentation and notes
Relationship building
Marketing
Online chat and email
Timeline
Bachelor of Science - Education Management (Accounting)
University Of Port Harcourt
09.2009 - 06.2012
Customer Service Officer
United Bank For Africa
02.2006 - 04.2013
National Certificate of Education (NCE) - Education Administration
College Of Education Ekiadolor Benin City
09.2002 - 08.2005