Happy Ignis
LAGOS
Summary
Results-driven and team-oriented founder with forward-thinking approach centered on company success and competitive growth. Seasoned Entrepreneur with a solid background in business management, operational planning, revenue generation, project management, administration ,media, hospitality and arts.
Certified Scrum Master with definitive leadership qualities and decision making skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ready to leverage experience and drive to pursue new professional challenges.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Founder
Asher Lifestyle
05.2021 - Current
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed quarterly business plans to evaluate cost projections.
- Implemented tactical online marketing practices to target specific consumers and demographics.
Chief Executive Officer
THE RAD GOODY BOX LTD
Lagos
09.2019 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Created and updated company digital presence to enhance marketing through professional website and optimized social media profiles.
- Determined business plan, mission statement and vision.
- Mapped income generating strategies to grow revenue.
- Generated equity funding through strategic partnership development and investment sourcing.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Studied latest trends to add new merchandise and recipes to product lineup, improving sales revenue.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Administrative/Financial Manager
ARK RESOURCES ENTERTAINMENT LTD
02.2019 - 08.2019
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Processed employee claims involving performance issues and harassment.
- Managed the company account and its subsidiary companies account.
- Established budgetary benchmarks and formulated financial management strategies by researching operating and historical financial records.
- Led financial planning and analysis by managing key metrics, analyzing data and providing support and insight for strategic planning.
- Improved revenue compliance with corporate revenue standards.
- Improved supply chain processes by implementing cross-functional efforts in customer service and repair operations.
- Managed team members across offices and its subsidiary.
- Oversaw administrative staffing by recruiting, interviewing and onboarding new personnel.
- Analyzed budgets, financial reports and projections for accurate reporting of financial standing.
- Managed accounting-team data using microsoft tools, entering and organizing payroll, adjustments and monthly accrual information.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Coordinated immigration process to support mobility request for foreign staff.
- Oversaw all aspects of equipment installation, maintenance and repair for both internal and external services.
- Maintained facility grounds, equipment and safety compliance.
People Management Officer (Front Desk)
DIAMOND BANK
07.2017 - 01.2019
- Ensured privacy of customers' information by managing their details safely.
- Verified and granted access to visitors within the premises through a database system.
- Coordinated candidates for interviews in an organized manner.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Administrative and Filing Officer
NYSC, ETI-OSA 3 LGA
07.2014 - 06.2015
- Coordinated day to day activities at the Local Government office, provided a wide range of services as needed
- Created and managed time schedules
- Assisted visitors with inquiries and made referrals to appropriate departments
- Established and maintained a highly efficient and effective filing system
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-to-day duties accurately and efficiently.
Sales Executive
PANDORA WEST AFRICA
03.2015 - 05.2015
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Deciphered customer needs and offered the best solution based on proper company policies
- Delivered timely and accurate customer information management (archiving and retrieval)
- Received and resolved customers’ complaints and inquiries in a professional manner
- Followed up customers' after purchase to ensure satisfaction
- Engaged new customers and strengthened existing relationships through efficient customers’ relation management.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
Quality Control Intern
IROKO TV
02.2015 - 03.2015
- Monitored day to day online productions, identify errors in online contents, ensured every production met the standard of the company's services.
- Maintained complete, accurate and legible test records, reviewing data for accuracy and trends and communicating concerns to supervisor.
- Input data into spreadsheets or electronic databases to build complete documentation of testing and troubleshooting procedures.
- Mastered standard operating procedures through hands-on application to daily testing and analysis.
- Identified issues and recommended solutions to problems uncovered during course of performing assignments.
- Worked independently on assignments involving varied and complex issues without direct supervision.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
Education
B.A - History
University of Benin
Senior School Certificate (WAEC) - undefined
Malad College
Skills
Effective Presentation & Communication SkillsAnalytical SkillsProblem SolvingLeadership SkillsAdministrative SupportCustomer ServiceConflict ManagementData ManagementInterpersonal SkillsCustomer RelationsDocumentation & ReportingCreative & InnovativeMicrosoft Office Suite Proficiency
Business start up
Financial leadership
Policy development and optimization
Relationship Management
Product development and expansion
Project Management
Report preparation
Sales expertise
Complaint resolution
Performance testing
Certification
Scrum Master Certified
Writing, painting.
I write creative pieces, poetry, and paint abstract arts.
Accomplishments
Created awareness for funding for education of the undeserved children in the slums via Slum to School Africa and Innercity Missions.
Timeline
Google Hustle Academy for Small Business
06-2022
Scrum Master Certified
05-2022
Founder
Asher Lifestyle
05.2021 - Current
Food Safety Level 2
07-2020
Entrepreneurship Culinary Arts
03-2020
Chief Executive Officer
THE RAD GOODY BOX LTD
09.2019 - Current
Administrative/Financial Manager
ARK RESOURCES ENTERTAINMENT LTD
02.2019 - 08.2019
People Management Officer (Front Desk)
DIAMOND BANK
07.2017 - 01.2019
Sales Executive
PANDORA WEST AFRICA
03.2015 - 05.2015
Quality Control Intern
IROKO TV
02.2015 - 03.2015
Administrative and Filing Officer
NYSC, ETI-OSA 3 LGA
07.2014 - 06.2015
B.A - History
University of Benin
Senior School Certificate (WAEC) - undefined
Malad College