HAPPY EGHAREVBA

Live-in Caregiver-Home Support Worker

Bluegate homecare nursing and medical services

06.2024 - Current

Company Overview: A home care provider who is engaged in providing quality home care nursing services to the elderly, persons with physical disabilities including behavior challenges, and Dementia /Alzheimer's at the comfort of clients' homes
Created a culture of measuring and monitoring client/patient and family satisfaction through open communication and honest feedback, resulting in an inflow of new customers in 2024 by 96% in satisfaction - making time, thereby boosting the company's revenue generated by 80%
Decreased client complaints by 25% in 2024 through increased client satisfaction as a resultant effect of the action mentioned above
I brought the idea of purchasing electronic visit verification to my company to help track on-time client visits, increasing the KPI by 85% time efficiency
I undertook a social initiative project where I engaged 3 dementia patients/clients in social discussions twice a week via WhatsApp video calls to enhance their social lives and Medicare in the year of 08/2024
Prioritized tasks and problems according to urgency and importance for clients by 60% in time management, which resulted in quality and efficiency of care for clients, by using to-do- list, add, drop, and delete
Through my co-ordinated effort, I introduced a strategic team work and organizational procedures, thereby reducing overtime work hours from 1500 to 70 in the year of 2024, which increases the company's revenue by 69%
My tasks and responsibilities include, but are not limited to, maintain a clean and safe environment for clients, adhering to health and safety guidelines, engage clients in social and recreational activities to promote mental well-being and social interaction, administer medication as prescribed and monitor clients for any side effects or changes in condition to the care supervisor, plan therapeutic diets and menus, assist clients with daily living activities, including personal hygiene, grooming, and meal preparation, assist in regular exercise , e.g., walk, provide support for individuals with disabilities, ensuring their needs are met in a respectful and dignified manner, offer specialized care for clients with dementia/Alzheimer's, behavior challenges or other cognitive impairments, using appropriate communication strategies, assist with heavy lifting when necessary, ensuring proper techniques are used to prevent injury, provide companionship, accompany clients to appointments and social outings, feed or assist in feeding, Launder clothing and household linens, collect specimens, change non-sterile dressings, assist with mobility and transfers, while ensuring safety and comfort at all time, anticipate client needs and customize care to meet the client's needs
Engage clients in meaningful activities that stimulate cognitive function
Providing emotional support, thereby fostering a warm and trusting

Summary

Overview

Work History

Live-in Caregiver-Home Support Worker

Education

Bachelor of Science -

AED, CPR, and First Aid in continuing education Certificate -

AED, CPR, First Aid Certificate -

Skills

Timeline

Live-in Caregiver-Home Support Worker

AED, CPR, and First Aid in continuing education Certificate -

AED, CPR, First Aid Certificate -

Bachelor of Science -

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