Happiness Nicholas
Yenagoa,Yenagoa,Bayelsa , Nigeria
Summary
Dynamic manager with proven expertise at Hair Master Saloon and Spa, excelling in staff supervision and customer service. Successfully enhanced customer satisfaction through strategic initiatives and effective appointment scheduling. Recognized for implementing efficient inventory management practices, fostering a motivated team, and driving service excellence in a fast-paced environment.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Manager
Hair master saloon and spa
Yenagoa , Nigeria
01.2025 - 02.2026
- Managed daily operations of salon and spa services.
- Supervised staff to ensure exceptional customer service experiences.
- Coordinated scheduling for appointments and staff shifts effectively.
- Developed promotional materials to enhance service visibility and engagement.
- Implemented inventory management practices for salon supplies and products.
- Conducted regular team meetings to discuss service improvements and feedback.
- Maintained cleanliness and organization of salon workspaces and treatment areas.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Bachelor of Arts - History And International Studies
University of Africa, Toru- Orua
Bayelsa , Nigeria 01.2021 - 03.2025
Skills
- Staff supervision
- Customer service
- Appointment scheduling
- Inventory management
Timeline
Manager
Hair master saloon and spa
01.2025 - 02.2026
Bachelor of Arts - History And International Studies
University of Africa, Toru- Orua
01.2021 - 03.2025