Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Happiness Marcus

Nigeria

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service RepresentativeProduct Manager

Work Type

Full TimePart TimeVolunteerGig Work

Location Preference

RemoteOn-SiteHybrid
Location: Nigeria CanadaUnited kingdom San Francisco,CaUSA
Open to relocation: Yes

Salary Range

$100000/yr - $200000/yr

Important To Me

Career advancementFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork-life balance

Summary

Dynamic Customer Success Manager at Tripli with a proven track record in enhancing client satisfaction and retention. Expert in client onboarding and training programs, I leverage strong communication skills to analyze feedback and drive product improvements, ensuring customers maximize their value and achieve their goals.

Driven Customer Success Manager with proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
8
8
years of post-secondary education

Work History

Customer Success Manager

Tripli
Yenagoa
08.2024 - 04.2026
  • Collaborated with clients to understand needs and enhance product utilization.
  • Provided timely support for inquiries, ensuring customer satisfaction and retention.
  • Conducted training sessions for customers on best practices and product features.
  • Analyzed client feedback to identify trends and recommend improvements.
  • Managed onboarding process for new clients, facilitating smooth transitions.
  • Managed customer inquiries and complaints in a professional manner.
  • Provided guidance on how customers can maximize the value they receive from products and services.
  • Collaborated with product development teams to incorporate customer feedback into new releases.

Education

Digital Marketing

Coursera
02.2026 - 04.2026

Bachelor of Science - Microbiology

Niger Delta University
Bayelsa , Nigeria
04.2021 - 05.2025

Certified Medical Assistant - Nursing Midwifery

Precious Maternity Healthcare
Bayelsa , Nigeria
03.2019 - 12.2022

Skills

  • Customer service
  • Communication skills
  • Client onboarding
  • Business development

Languages

English
First Language

Timeline

Digital Marketing

Coursera
02.2026 - 04.2026

Customer Success Manager

Tripli
08.2024 - 04.2026

Bachelor of Science - Microbiology

Niger Delta University
04.2021 - 05.2025

Certified Medical Assistant - Nursing Midwifery

Precious Maternity Healthcare
03.2019 - 12.2022
Happiness Marcus