Happiness Irem
Unwana, Afikpo
Summary
Adept at transforming customer interactions into sales opportunities, I leveraged my expertise in CRM software and persuasive communication at Interswitch to enhance customer satisfaction and retention. My resilience and organizational skills ensured consistent achievement of sales targets, making me a valuable asset in dynamic sales environments.
Overview
2018
2018
years of professional experience
Work History
Salesperson
Interswitch
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Relationship Officer
Bethel Textile Hub
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created training guides and in-person and online training courses to improve customer user experience in Software environment.
- Maintained statistical database of customers using Software for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
Customer Service Representative
LEARNIGERIA
01.2016 - 12.2017
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor In Communication - Linguistics And Communication Studies
University of Portharcourt, Choba
Choba/Aluu , Rivers State02.2023
Skills
CORE SALES SKILLS :
1 I possess excellent communication skills, with the ability to articulate complex ideas and negotiate with clients
2 I have a proven track record of building strong relationships with customers, colleagues, and partners
3 I am skilled at persuading customers to make purchasing decisions, with a strong ability to handle objections
Technical Sales Skills
1 I am proficient in CRM software, including Salesforce, HubSpot, and Zoho, with the ability to analyze sales data and track performance metrics
2 I have experience with digital marketing channels, including social media, email marketing, and content marketing
3 I possess in-depth knowledge of products and services, including features, benefits, and applications
Soft Skills
1 I am highly organized and able to prioritize tasks effectively, with a strong ability to manage time and meet sales targets
2 I am resilient and able to handle rejection, with a positive attitude and a willingness to learn from setbacks
3 I am adaptable and able to adjust to changing sales environments, customer needs, and market trends
Additional Information
I am also a good graphics designer and can create captivating designs to enhance sales
Languages
Igbo , English
Beginner (A1)
Timeline
Customer Service Representative
LEARNIGERIA
01.2016 - 12.2017
Salesperson
Interswitch
Customer Relationship Officer
Bethel Textile Hub
Bachelor In Communication - Linguistics And Communication Studies
University of Portharcourt, Choba
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