Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

CHIKA JULIET ONU

7, Adebare Street, Oworonshoki

Summary

Knowledgeable and dedicated customer service enthusiast. Solid team player with outgoing, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and result-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience

Work History

Retail Customer Service Officer

7 Stars
Jibowu, Yaba, Lagos
01.2022 - Current
  • Handle customers' questions or complaints
  • Keep track of outstanding debts and plan course of action to recover owed money
  • Update account status and database regularly
  • Locate and contact debtors, negotiate payment deadlines and plans
  • Build trust with debtors

Cashier / Skill Trainer

Chcken Republic
Gbagada, Lagos
03.2019 - 01.2022
  • Process customers' order, make product recommendations to increase sales and manage payment.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Replenished displayed sales product and organized shelves, racks and bins for optimal appearance.

Storekeeper

EIK Nwobodo Ltd.
Idumota, Lagos
07.2014 - 03.2018
  • Received, merchandised and arranged all shop items for visual display.
  • Received product shipments and organized in storage area.
  • Monitored and reported inflow and outflow of merchandise on shelves and in storage.
  • Managed and ensured proper and timely delivery of all orders
  • Maintained customer satisfaction with quick and professional handling of product returns.

Sales Representative

Mofart Supermarket
Oworonshoki, Lagos
08.2011 - 10.2014
  • Demonstrated and explained several products on display to over 40 customers daily to persuade customers to purchase product.
  • Provided product samples, and information on daily deals and discounts to persuade people to buy products.
  • Support cashpoint officers in processing orders and receiving payment

Education

High School Diploma -

Amakohia
Imo State, Nigeria
07.2010

Skills

  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Payment Processing
  • Customer Empathy and Satisfaction
  • Multitasking and Organization
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Team Collaboration
  • Courteous with Strong Service Mindset
  • Establishing and Maintaining Customer Relationships by building Customer Trust and Loyalty
  • Administrative and Office Support

Hobbies

Reading, Dancing, Music

Timeline

Retail Customer Service Officer

7 Stars
01.2022 - Current

Cashier / Skill Trainer

Chcken Republic
03.2019 - 01.2022

Storekeeper

EIK Nwobodo Ltd.
07.2014 - 03.2018

Sales Representative

Mofart Supermarket
08.2011 - 10.2014

High School Diploma -

Amakohia

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CHIKA JULIET ONU