Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hany Shaker

Program Manager
Cairo

Summary

Program Manager with 14 years' experience in project management in multinational Telecom Firms, with career evolution from site engineer to Program Manager in EMEA.

Hands-on experience in managing Multi-Million Euro projects with diverse experience across Telecom Operators , Webscalers, Submarine , Enterprise and Oil & Gas Customers.

Program management professional with track record of driving successful project delivery through strategic planning and effective execution. Managing cross-functional teams, and adapting to evolving business needs. Strong leadership abilities, excellent communication skills, and focus on achieving measurable results. Known for reliability and ability to foster collaboration in fast-paced environments.

Overview

21
21
years of professional experience
10
10
Certifications
2
2
Languages

Work History

PROGRAM MANAGER

NOKIA
09.2021 - Current

Projects/Customers:

  • ADNOC - UAE
  • Aramco - KSA
  • EWA - Enterprise Bahrain
  • Vodafone - DC network fabrics - Egypt
  • Google - Equiano Submarine - CEWA & Portugal
  • GLOBACOM - Nigeria & UK
  • Liquid Intelligent Technologies - Submarine & Terrestrial networks - South Africa/Nigeria/Portugal
  • CSQ - South Africa/Nigeria/Togo/Portugal.
  • WIOCC - Nigeria
  • Camtel Backbone & IPMPLS - Cameroon
  • ALOTECHNO/YoU - Yemen

Customers' Portfolio :

  • Optics (DWDM/OTN) , SLTE for Submarine , IPMPLS , DC network fabrics & Fixed Networks.

Responsibilities and tasks:

  • Managing multiple strategic projects for numerous customers across different clusters, technologies, and products.
  • Leveraged project management processes and tools to define and execute projects.
  • Develop detailed project plans that outlined tasks, timelines, resources, dependencies, risks, and contingency measures.
  • Monitored progress against key performance indicators, adjusting plans as needed to ensure timely program delivery.
  • Managed cross-functional teams for successful project completion and client satisfaction.
  • Ensured seamless communication among team members, clients, and external partners for proactive issue resolution and process improvement.
  • Improve program delivery efficiency by streamlining processes and optimizing resource allocation.
  • Implement quality assurance procedures to maintain high standards in program delivery and customer satisfaction.
  • Enhance team performance with regular coaching, feedback, and professional development opportunities.
  • Collaborate with business leadership to set revenue plans and align on delivery targets..
  • Manage customer communication in a proper way , maintain regular reporting and problem solving.

CUSTOMER PROJECT MANAGER

ALCATEL-LUCENT/NOKIA
02.2014 - 08.2021

Customer :

STC/ARAMCO/MOBILY KSA/EWA BAHRAIN

Responsibilities and tasks:

  • Prime Customer interface for Aramco Program (Optics portfolio: DWDM , OTN, SDH & NSP)
  • Managing first NOKIA IP project with STC KSA by Implementing vBNG in redundant configuration in different data centers with CBAM as VNFM and NSP/NFM-P as EMS with migrating traffic from existing Juniper BNG to Nokia vBNG based on RedHat 7.4, OSP10, Intel 710 NICs.
  • Lead PM for NOKIA first-off Private LTE project in MEA with EWA Bahrain Implementing e2e Core network with 500 wireless sites.
  • Responsible of managing the project towards its goal in terms of scope, time, costs, and quality, includes monitoring and controlling project progress and deliveries, and focusing on the needs and priorities of the customer and project management team.
  • Administrate plans, risk handling, resource issues and periodic reports to the project top management.
  • Regular contract/project review meetings with the Customer with Key Management participation.
  • Ensure best practices are collected within the project, as lessons learned, for future process improvements.
  • Resources/Cost dimensioning and forecasting according to contractual scope and target plan (PIP) for the Deployment activities/resources.
  • Manage monitors and controls the supply of Hardware, Software and all services in accordance to contractual delivery terms and conditions.
  • Prepare Risk register and perform Risk Management.
  • Ensure the documents necessary for the completion of the project are produced and archived according to Nokia & Customer agreed process.
  • Attend/Schedule meetings with the customer as required.
  • Follow up the shipments inventory with the Warehouse referred to the ordered equipment and determining the missing material.
  • Follow up with the customer to ensure the completion of work as per PIP and Providing weekly progress reports.
  • Manage and drives changes to scope, time and costs of the project.
  • Continuously guard the opportunities of change management in order to get paid for deviations and change orders.

PROJECT IMPLEMENTATION MANAGER

ALCATEL-LUCENT
01.2010 - 02.2014

Customers:

  • ZAIN – RIYADH KSA
  • Mobinil - Egypt

Technology/Products:

Transport & IP Routing – DWDM/OMSN/SDH/IPMPLS

Responsibilities and task s:

  • Deployment Manager for Zain & Mobinil projects (DWDM/OMSN/SDH/MW) equipment.
  • Create detailed project implementation plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.
  • Maintain accurate records of project documentation including status reports, meeting minutes, resource tracking spreadsheets which aided future decision-making activities efficiently when required often.
  • Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
  • Follow up the shipments inventory with the Warehouse referred to the contract and determining the missing material.
  • Planning the work force structure required for the Implementation activities.
  • Follow up with the customer to ensure the completion of work and providing weekly progress reports.
  • Coordination with the Network design and engineering team for the design document.
  • Follow up the work progress on site and the Job done by the Optics/Transmission team (commissioning and acceptance) & the Subcontractor.
  • Handling the repair loop of the faulty boards by submission the FRDs and then handing with the logistics for its delivery.
  • Ensuring complete Warehouse control by providing Full arrangement, inventory and data base for all the materials and set-up a clear process for the delivery orders.
  • Ensuring the completion of work as per the Project Implementation Plan.

PROJECT IMPLEMENTATION MANAGER

ALCATEL-LUCENT
01.2009 - 12.2009

Customer: VODAFONE – QATAR

Technology : Optics (SDH) & Wireless Transmission

Responsibilities and tasks:

  • Responsible of the implementation tasks for the SDH/PDH transmission part (MW & OPTICS) of VODAFONE-QATAR turnkey project.

PROJECT IMPLEMENTATION MANAGER

ALCATEL-LUCENT
02.2008 - 12.2008

Customer: TELECOM EGYPT

Technology : Optics & NMS

Responsibilities and tasks:

  • Responsible of the implementation tasks for the transmission part of the Optics SDH and the Network Management system (NMS) activities.

DEPLOYMENT TEAM LEADER

ALCATEL-LUCENT
08.2007 - 02.2008

Customer: VODAFONE EGYPT

Technology: Optics (SDH) & Wireless Transmission

Responsibilities and tasks:

  • Responsible for all the installation, testing and commissioning of SDH-MW and Optics equipment.
  • Providing technical support to the team, Handling the operation for local staff.
  • Follow up and supervise the Subcontractors of the transmission equipment Installation.

DEPLOYMENT TEAM LEADER

ALCATEL-LUCENT
02.2007 - 08.2007

Customer: AKTEL - BANGLADESH

Technology: Optics (SDH) & Wireless Transmission

Responsibilities and tasks:

  • Team leader of the implementation team dedicated of the OPTIMIZATION PROJECT for the PDH and SDH equipment for Alcatel, Stratex, Ericsson and Siemens equipment.
  • Team leader of the implementation of 124 PDH radio links - 9400 AWY.

TRANSMISSION SITE ENGINEER

ALCATEL
07.2005 - 09.2006

Customer: GLOBCOM/Djezzy

Technology : Optics (SDH) & Wireless Transmission

Responsibilities and tasks:

  • Responsible of all the installation, testing, commissioning & Acceptance of SDH/LSY (Long & Short Haul) system.

Education

Bachelor - Engineering Mechanics

Ain Shams University
Cairo, Egypt
04.2001 -

Skills

Program leadership

Business analysis

Meeting facilitation

Presentation creation and delivery

Strategic alignment

Stakeholder communications

Team development

Budgeting and resource management

Risk analysis and management

Revenue growth

Project scheduling

Scope management

Certification

PMP® - PMI (ID: 1886894).

Languages

English
Advanced (C1)

Timeline

AI in Project Management

09-2026

Intelligent Automation for Project Managers

10-2025

Introduction to Prompt Engineering for Generative AI

10-2025

PROGRAM MANAGER

NOKIA
09.2021 - Current

ITIL® - AXELOS - License number GR750221530HS

01-2016

PMP® - PMI (ID: 1886894).

12-2015

CUSTOMER PROJECT MANAGER

ALCATEL-LUCENT/NOKIA
02.2014 - 08.2021

Writing Management skills Certified by Franklin Covey

12-2010

Managing Crucial conversation Certified by Vital Smarts

11-2010

Presentation Management Certified by Franklin Covey

11-2010

PROFESSIONAL PROGRAM IN PROJECT MANAGEMENT - (PRMG). American University in Cairo

07-2010

PROJECT IMPLEMENTATION MANAGER

ALCATEL-LUCENT
01.2010 - 02.2014

PROJECT IMPLEMENTATION MANAGER

ALCATEL-LUCENT
01.2009 - 12.2009

Managing, Leading & Coaching Program American University in Cairo

10-2008

PROJECT IMPLEMENTATION MANAGER

ALCATEL-LUCENT
02.2008 - 12.2008

DEPLOYMENT TEAM LEADER

ALCATEL-LUCENT
08.2007 - 02.2008

DEPLOYMENT TEAM LEADER

ALCATEL-LUCENT
02.2007 - 08.2007

TRANSMISSION SITE ENGINEER

ALCATEL
07.2005 - 09.2006

Bachelor - Engineering Mechanics

Ain Shams University
04.2001 -
Hany ShakerProgram Manager