Summary
Overview
Work history
Education
Skills
Certification
REFERENCE
References
Timeline
Generic

Hannah Bukola Folorunsho

Ojodu,Lagos State

Summary

Dynamic and results-driven professional with a robust skill set in communication, customer service, and conflict resolution. Demonstrates expertise in relationship management, territory management, and market expansion, complemented by proficiency in Microsoft Office and telephone etiquette. Adept at mentoring staff and evaluating employee performance to achieve targets and drive new business development. Fluent in English, Yoruba, and Hausa, with a strong desire to retain customers through strategic account management and sales reporting. Committed to leveraging analytical skills for data analyses to enhance service orientation and achieve career goals in market leadership.

Overview

14
14
years of professional experience
2011
2011
years of post-secondary education
1
1
Certification

Work history

Assistant Sales Manager (Lagos and Abuja)

Cobranet Limited Lagos Nigeria
Lagos
07.2024 - 01.2026
  • Assist the manager in leading the team towards target achievement
  • Supervise and boost the sales of the sales executive
  • Lead, motivate, and closely monitor the team
  • Prepare and executive a sales plan to increase sales with attention to detail and follow through.
  • Report to the manager on activities of the sales team and achievements periodically.

successfully exceeded the established revenue targets through
strategic and data-driven decision-making.
Achieved a remarkable 40% revenue growth for the company in the year 2025.
* Leveraged data analysis and insights to identify key growth
opportunities and formulate effective business strategies.
* The efficient use of Cost analysis to reduce the marketing cost.
* Assist the manager in leading team to achieve 80% of sales target in December 2025.

  • Ensure all schemes and procedures launched by the company are pushed to the maximum with full compliance by team members.
  • Also, ensure that team members are at their best optimal level in terms of sales, administrative responsibilities, processes, and physical outlook
  • Collaborated with management team to recruit top-level Enterprise sales executive
  • Ensure that the new sales executive is completely onboarded and trained.
  • Ensure that the prospects' journey [From survey and through to activation] are thoroughly done and in a timely manner
  • SKILLS ACQUIRED IN CURRENT POSITION:
  • Reporting skills
  • Leadership skills
  • Team recruiting and onboarding
  • Detail oriented
  • Profit and revenue generating strategy

Channel Sales Manager [Fibre and Fixed Line]

Spectranet Limited Lagos Nigeria
03.2023 - 07.2024
  • Planning and developing strategy to increase sales territory positioning, exceeding company target
  • Maintaining accurate data outlining sales and franchise activities
  • Confidently demonstrating and presenting new products to prospective customers, handling objections effectively to close sales
  • Performing sales visit to take strategic action on new business leads.
  • Won new business opportunities while retaining existing customers for increase in revenue
  • Increasing customers purchases
  • Getting supermarkets dealers and telecommunication business owners to partner with SPECTRANET to serve as our point of sales
  • Led the indirect sales team as we closed the year 2023 with 370 new customers
  • Trained and developed new indirect sales team
  • Collaborating with the marketing team to implement strategies to boost brand presence and reach new customers.

Market Development Manager

Global Manpower Limited [Mactay]
08.2017 - 04.2023
  • Getting Business owner to partner with NTEL
  • Manage Cluster Activation
  • Ensuring active services and engagement in designated clusters
  • Ensure smooth running of designated cluster and good numbers of activation are generated on a daily basis for Ntel.
  • Created engaging marketing materials, driving campaigns and brand awareness.
  • Ensured increment in Ntel subscribers
  • Coordinated promotional activities to brand visibility
  • Monitored market trends to remain ahead of competitors, consistently meeting clients demand
  • Conducted market research to identify key customer segments and target audiences
  • Carried out promotional sales activities such as trade show, event participation
  • Recruitment and training of new agent entrepreneur


Retail Sales Executive

Global Manpower Limited [Mactay]
Lekki Peninsula Phase1
03.2017 - 07.2017
  • Promote new product, brands and services of Ntel
  • Handled customers complaints and enquiries and ensuring timely resolution
  • Attract potential customers by answering product and services
  • Assigned to NTEL TELECOMMUNICATION NIGERIA LTD

Customer Service Rep

OCCNL
Victoria Island
07.2015 - 02.2017
  • Handling all customer complaints request, and enquiries and ensuring timely resolution
  • Ensuring consistent quality in service delivery, customer satisfaction and customer loyalty
  • Apply the elements of positive rapport with different types of customers over the phone

Sales rep/Team lead

Laser Concepts Swift Networks BTL Partner
Lekki, Lagos
02.2014 - 06.2015
  • Handling incoming incidents via the phone or email promptly and effectively.
  • Escalating calls and issues where necessary to swift networks head of ice
  • Providing troubleshooting and configuration support for client computers and Routers
  • Engaging customers with a view to achieving the outlet objective of customer acquisition & relationship management.
  • Daily management of the outlet.
  • Record keeping
  • Financial management
  • Daily reporting
  • Trained new sales rep
  • Worked closely with the director
  • Handled emails in and out of the organization
  • General supervision of the staff
  • The Palms Shopping Mall

Executive Marketer

Mutual Benefits Insurance
06.2013 - 12.2013

Social Studies Teacher

National Youth Service Corps
Amasomma, Bayelsa State
04.2012 - 02.2013
  • Teaching of students from primary three through six
  • St. Stephen Primary School

Education

BSC - Sociology

Ahmadu Bello University
Zaria, Kaduna State

Secondary School Leaving Certificate - NECO

Demonstration Secondary School
Zaria, Kaduna State

Skills

  • Excellent communication and customer service skills
  • Ability to diplomatically manage customer expectations
  • Having the ability to listen to, understand and diffuse difficult situations
  • Knowledge of Microsoft office
  • Telephone Etiquette
  • Excellent written and verbal communication skills, tactful with discretion, assertiveness
  • Conflict resolution, patience, perseverance, flexibility, analytical, service oriented
  • A strong desire to retain customers
  • Relationship management
  • Territory management
  • Sales reporting
  • Market expansion
  • Presentation and Proposal
  • Account management
  • New business development
  • Fluent in English, Yoruba and Hausa
  • Sales report writing
  • Target achievement
  • [Area of Expertise] sales strategy
  • Customer retention strategies
  • Sales pipeline management

Certification

  • Telemarketing Diploma
  • Training in customer service, telemarketing, tele sales and call center
  • Training in Emotional Intelligence
  • Sophos-Sales Fundamentals-Sales Consultant

REFERENCE

On request

References

References available upon request.

Timeline

Assistant Sales Manager (Lagos and Abuja)

Cobranet Limited Lagos Nigeria
07.2024 - 01.2026

Channel Sales Manager [Fibre and Fixed Line]

Spectranet Limited Lagos Nigeria
03.2023 - 07.2024

Market Development Manager

Global Manpower Limited [Mactay]
08.2017 - 04.2023

Retail Sales Executive

Global Manpower Limited [Mactay]
03.2017 - 07.2017

Customer Service Rep

OCCNL
07.2015 - 02.2017

Sales rep/Team lead

Laser Concepts Swift Networks BTL Partner
02.2014 - 06.2015

Executive Marketer

Mutual Benefits Insurance
06.2013 - 12.2013

Social Studies Teacher

National Youth Service Corps
04.2012 - 02.2013

Secondary School Leaving Certificate - NECO

Demonstration Secondary School

BSC - Sociology

Ahmadu Bello University
Hannah Bukola Folorunsho