Hannah Obi
Telecommunications Specialist
Ikorodu,Lagos
Summary
Looking for an exciting and dynamic role where I can utilize my skills and experience to drive tangible results. Passionate about joining an organization that fosters a culture of innovation, continuous learning, and personal growth.
Tenacious Telesales Executive with proven success in fast-paced, high-turnover sales environments. Communicates confidently and knowledgeably to close deals within target timeframes. Supports department success through motivated, dedicated teamwork.
Driven Telesales Executive with talent for building client relationships and closing sales. Boosted revenue through persuasive communication and strategic follow-ups. Recognised for increasing customer retention and exceeding sales targets consistently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Human resources manager
Mr. John
Benin, Nigeria
09.2024 - Current
- Created and implemented development programmes to promote employee career progression.
- Ensured employees' well-being through effective welfare policies implementation.
Telesales Executive
Prokip
11.2021 - 01.2025
- Make outgoing calls to customers to advise them of products and services that may be of interest to them
- Take customer information and update it in the CRM as required
- Put through relevant sales and contracts for sales of goods or services
- Explain products and service features to clients
- Pass on leads to the outbound sales team if applicable
- Upsell and cross-sell other products that may be useful for clients
- Understand the customers' needs and tailor the service to their needs
- Be patient with a polite and customer-focused telephone manner
- Update customer information such as change of address and phone number when requested to do so
- Follow-up calls with emails if required
Business Relationship Manager
Moniepoint
07.2022 - 01.2025
- Resolving client issues with their employer's products or services to preserve relationships
- Build and improve relationships with customers, key suppliers and partners
- Review company practices to ensure clients get maximum satisfaction from their purchases
- Identify potential opportunities and inform the sales team to follow up
- Educate and inform clients about the company's products, services and special offers
- Attend to client complaints and resolve issues promptly
- Conduct customer satisfaction surveys and recommend ways of improving client satisfaction
- Work with internal departments to ensure company meets clients' expectations
- Oversee customer relationship management system
Education
Bachelor Of Arts - undefined
Tai solarin University Of Education
07.2016 - undefined
Diploma of Higher Education - Human resource management
Seed of Abraham
Sokoto 06.2022
Skills
undefined
Personal Information
- Date of birth: 10/22/00
- Gender: Female
- Nationality: Nigerian
Certification
Health and safety environment manager
Accomplishments
Super
Timeline
Human resources manager
Mr. John
09.2024 - Current
Health and safety environment manager
10-2022
Business Relationship Manager
Moniepoint
07.2022 - 01.2025
Telesales Executive
Prokip
11.2021 - 01.2025
Bachelor Of Arts - undefined
Tai solarin University Of Education
07.2016 - undefined
Diploma of Higher Education - Human resource management
Seed of Abraham
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