Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

HANNAH ADEKANYE

Lagos,Nigeria

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Looking to leverage my skills in a remote, customer-focused role.

Overview

7
7
years of professional experience

Work History

Online Account Creation

Providus Bank
Lagos, Nigeria
01.2023 - 02.2025
  • Improved operational efficiency by effectively managing and prioritizing administrative tasks such as mail distribution and meeting scheduling
  • Contributed to a positive company image by maintaining a professional and organized office environment
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Wema Bank Plc
Lagos, Nigeria
09.2020 - 12.2022
  • Responsible for ensuring that customers' funds transfer instructions are efficiently and promptly executed without delay with a positive impact on customers' delight
  • Ensured customers' transactions (Manager's Cheques, NIP etc.) are processed within approved service turn-around time
  • Responsible for daily and weekly balancing of internal funds transfer accounts such as Managers' cheques, cash advance etc
  • Maintain proper records of funds transfer transactions
  • Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders
  • Provided customers with information to address enquiries regarding products and services
  • Conducted daily and weekly reconciliations of internal funds transfer

Front Desk/Administrative Officer

T & P Communications Limited
11.2018 - 08.2020
  • Enhanced clients' satisfaction by creating prompt and courteous reception services, including welcoming clients and directing them to the appropriate personnel
  • Increased clients' satisfaction by resolving their inquiries within 24hours or less
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously and meeting deadlines

Operation Staff (Sales and Customer Service Representative)

Chicken Republic Nigeria LTD
Ado-Ekiti, Ekiti State
01.2018 - 10.2018
  • Delivered exceptional customer service by efficiently handling customers' complaints, resolving issues promptly and maintaining a positive and professional demeanor
  • Contributed to revenue growth by actively promoting and upselling menu items, leading to increased sales and customer satisfaction
  • Demonstrated strong problem-solving skills by identifying and resolving operational challenges in a timely manner, ensuring smooth business operations
  • Optimized operational efficiency by accurately processing customers' orders, managing electronic payments and cash transactions

Education

Bachelor of Science - Soil Science and Land Management

University of Benin
Benin City, Edo State
01.2017

Skills

  • Excellent oral and written communication
  • Time Management
  • Detail oriented
  • Active listening
  • Problem solving
  • Emotional intelligence and empathy
  • Customer service and Relationship Management
  • Project Management Tools (Clickup, Asana, Notion, Trello)
  • Calendar & Email management
  • Phone, Chat and Email support
  • Reliable work-from-home setup (High speed internet, Dedicated workspace)
  • CRM Tools (Hubspot, Zoho, Zendesk, Freshworks)
  • Digital collaboration (Slack, Zoom, Microsoft Teams, Google Workspace)
  • Remote work expertise and Time Zone flexibility

References

Available on request

Additional Information

GMT +1, High-speed internet, noise cancelling headset and dedicated workspace.

Timeline

Online Account Creation

Providus Bank
01.2023 - 02.2025

Customer Service Representative

Wema Bank Plc
09.2020 - 12.2022

Front Desk/Administrative Officer

T & P Communications Limited
11.2018 - 08.2020

Operation Staff (Sales and Customer Service Representative)

Chicken Republic Nigeria LTD
01.2018 - 10.2018

Bachelor of Science - Soil Science and Land Management

University of Benin

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HANNAH ADEKANYE