Halimat Omowumi Olatunji

Professional with strong analytical skills and strategic thinking, adept at navigating complex industry regulations. Expertise in Microsoft Office Suite and decision-making, ensuring ethical judgment in all actions. Focused on building effective customer relationships and enhancing communication strategies for career advancement.

• 2022. Certified Customer Service Professional (CCSP): Membership No: 32481890
• 2020. Chartered Human Resource Consultant (Ch.HRC): Membership No: 82030
• 2019. Chartered Human Resource Professional (CHRP): Membership No: 81477

• Associate Member, Chartered Institute of Customer Relationship Management (ACICRM): Membership No: 32481889
• Doctorate Fellow Member, Chartered Institute of Human Resource Management, Global (FCIHRM). Membership No: 82029
• Associate Member, Chartered Institute of Bankers of Nigeria

• Manage end-to-end branch operations, ensuring efficient transaction processing, strong internal controls, and operational excellence.
• Oversee customer relationship and experience management, ensuring high service quality, prompt complaint resolution, and improved customer satisfaction.
• Supervise cash handling, vault operations, and ATM administration, ensuring accuracy, security, and compliance with internal policies and regulatory requirements.
• Ensure strict compliance with CBN regulations, AML/CFT guidelines, audit requirements, and operational risk controls.
• Lead staff supervision, coaching, and team development, improving competence, productivity, and performance discipline.
• Drive process improvement, digitization, and workflow optimization to reduce bottlenecks, improve turnaround time, and enhance service delivery.
• Utilize CRM systems and data-driven operational reports to monitor performance, support decision-making, and improve service outcomes.
• Monitor service quality metrics and turnaround times, resolving operational issues and escalations to maintain excellent customer experience.
• Conduct operational reviews, reconciliations, and exception management reports to prevent losses, reduce errors, and strengthen control environment.
• Supervise the branch security unit and escalating administrative and asset-related issues to the Admin Officer to ensure proper asset usage, accurate records, and asset protection.

• Maintained 99.8% accuracy in cash, vault, and ATM reconciliations, eliminating aged suspense items and strengthening financial control integrity.
• Reduced teller errors, cash variances, and process-related losses by over 80% through improved controls, daily monitoring, and staff coaching.
• Successfully passed CBN, internal, and external audit examinations with zero or minimal branch audit exceptions across multiple review cycles.
• Proper monitoring of customer service unit resulting in improved customer transaction turnaround time, significantly reducing queues, complaints, and service escalations.
• Strengthened fraud prevention and operational risk controls, resulting in zero recorded fraud losses during the period under review.
• Built a high-performing operations team through structured training and mentoring, achieving 100% staff competence and improved productivity.
• Reduced ATM downtime and service disruptions through proactive monitoring, vendor coordination, and faster incident resolution.
• Ensured 100% compliance with AML/CFT, internal control policies, and regulatory requirements, improving the branch’s overall risk rating.
• Supported business growth by enabling seamless service delivery and contributing to increased product uptake through cross-selling support for marketers.
• Delivered timely, accurate daily, weekly, and monthly operational, reconciliation, and compliance reports, improving management visibility and decision-making.
• Commendation from the University of Ilorin VC - Prof. Wahab Egbewole (SAN) for outstanding service and dedication while heading the branch at the University of Ilorin (August 2021 – December 2025)

University of Ilorin VC - Award for outstanding service and dedication - December 2025