HALIMAT OMOTOYOSI TIJANI

• Develop and implement strategies to enhance business performance, efficiency, and profitability.
• Identified areas for improvement within the department, proposing effective solutions consequently.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Conducted regular staff evaluations, providing constructive feedback to foster professional growth.
• Ensured compliance with company policies, maintaining high levels of professionalism at all times.

Key Accomplishments:

1. Increased Revenue & Profitability: Implemented strategic growth initiatives that boosted overall revenue and improved profit margins across all business units.

2. Customer Experience Enhancement: improved customer service standards, resulting in a 65% increase in customer satisfaction ratings and repeat business.

3. Operational Efficiency: Streamlined processes in the Superstore, Restaurant, Travels and administrative departments, reducing operational cost by 40% while enhancing productivity.

• Book tickets, reserve accommodation, organize rental transportation
• Research, explore and study different travel destination options
• Suggest suitable travel options that best suite clients' needs
• Achieved customer satisfaction by providing tailored travel solutions.
• Formulated strategic marketing initiatives to attract new clientele.
• Implemented effective communication skills to build strong client relationships.
• Improved overall service quality through continuous feedback analysis.

Key Accomplishments:

1. Corporate Travel Management: Managed travel arrangements for corporate clients, optimizing costs and ensuring seamless business travel logistics.

2. Visa & Documentation Expertise: Successfully assisted numbers of clients in securing visas, ensuring a 95% approval rate through accurate documentation and compliance with immigration policies.

3. Client Satisfaction & Retention: Maintained a high client retention rate by providing personalized travel solutions and exceptional customer service.

• Resolve customer complaints, guide them and provide relevant information
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Took initiative in restocking shelves during downtime, enhancing product availability
• Resolved customer complaints professionally leading to higher retention rates.
• Used Point of Sale system efficiently, speeding up transactions.
• Assisted customers with enquiries to enhance their shopping experience.