Solving Problems and Providing Solutions to People's Concerns
HAKEEM ADEDIRAN
Agency Banking Sales Manager
Lagos,LA
Summary
Enthusiastic Agency Banking Area Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of financial industry, Agency Banking ecosystem and training in management skills. Motivated to learn, grow and excel in the business world. Strengths in Interpersonal and Customer Service Skills backed by training in Customer Service Certification Programme, Professional Managerial Certification (NIM chartered), Ecobank Academy Advanced Officers Development Programme (Accredited by CIBN)
Overview
2
2
Languages
4
4
Certifications
10
10
years of post-secondary education
14
14
years of professional experience
Work History
Agency Banking Area Manager
Ecobank Nigeria Limited
Lagos, Lagos
05.2008 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Developed and maintained courteous and effective working relationships.
- Completed tasks to ensure compliance with relevant regulations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Conducted research, gathered information from multiple sources and presented results.
- Collaborated with team members to achieve set targets/goal
- Developed team communications and information for meetings.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees.
Business Development Executive
Cognitive Solutions Limited
Lagos, Lagos
04.2006 - 02.2007
- Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Identified investment opportunities, threats and challenges to accurately forecast company budget.
- Participated in industry organization and trade shows to gather competitive and industry intelligence.
- Investigated and addressed business development challenges to proactively mitigate problems.
- Planned marketing initiatives and leveraged referral network to promote business development.
- Evaluated current service needs and product satisfaction levels with established customers.
Education
MBA - Business Administration
Obafemi Awolowo University
Ile Ife Osun State Nigeria 03.2014 - 03.2014
Bachelor of Science - Biology Education
University Of Lagos
Akoka-Yaba Lagos State Nigeria 11.2000 - 06.2004
Diploma - Computer Engineering
Speed Setters Institute Of Computer Studies
Palm Avenue Mushin Lagos Nigeria 06.1999 - 12.2000
Nigeria Certificate in Education (NCE) - Biology Chemistry
Adeniran Ogunsanya College Of Education
Otto Ijanikin Lagos Nigeria 07.1994 - 08.1999
Skills
Outstanding Knowledge of Digital banking products and services
undefinedAccomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
Certification
Business Etiquette and Communication Skills
Interests
Mobility/Tech to Touch
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Browsing and Gisting
I learn more and clear my doubts from browsing and sourcing for information on the web.
I gist well with passion to add value to people's life and create business from real life interactions.
I live and work to learn that i can get my business done from genuine conversation with people.
This has worked and it will work all the time because people tend to love who is real to them.
Have interest in People first and and People will attract your Product.
Timeline
Business Etiquette and Communication Skills
02-2021
Credit Mastery and Risk Management
02-2021
Retail Banking Academy Ecobank Customer Service Certification
03-2015
MBA - Business Administration
Obafemi Awolowo University
03.2014 - 03.2014
Associate Member Nigeria Institute of Management (Chartered)
10-2009
Agency Banking Area Manager
Ecobank Nigeria Limited
05.2008 - Current
Business Development Executive
Cognitive Solutions Limited
04.2006 - 02.2007
Bachelor of Science - Biology Education
University Of Lagos
11.2000 - 06.2004
Diploma - Computer Engineering
Speed Setters Institute Of Computer Studies
06.1999 - 12.2000
Nigeria Certificate in Education (NCE) - Biology Chemistry
Adeniran Ogunsanya College Of Education
07.1994 - 08.1999
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