HAFEEZ OLAKUNLE ALAO
Lagos
Summary
Results-driven IT manager with expertise in planning, program management, and team leadership. Committed to optimizing business processes and aligning efforts with organizational objectives. Constantly pursuing opportunities for professional development and demonstrating dedication, adaptability, and a collaborative approach. Prepared to tackle new challenges and make valuable contributions to organizational success.
Overview
18
18
years of professional experience
Work History
SERVICE DELIVERY CONSULTANT (Hybrid)
FIBERNET BROADBAND LIMITED
04.2024 - Current
- Planned, led and managed the day-to-day operations of 8 installation and 9 support engineers within Lagos to ensure 24/7 internet service and the onsite network infrastructure uptime
- Real-time network monitoring: Constant monitoring of network performance metrics, identifying anomalies, and escalating critical issues
- Incident management: Responding to network outages, service interruptions, and security breaches with predefined procedures
- Problem management: Analyzing incident root causes and implementing solutions to prevent recurrence
- Change management: Coordinating and implementing network changes while minimizing disruptions
- Performance management: Monitoring network performance metrics and identifying opportunities for improvement
- Capacity planning: Forecasting network capacity requirements to ensure optimal performance and service delivery
- Security monitoring: Identifying and responding to security threats
- Fault management: Diagnosing and resolving network faults
CHIEF OPERATIONS OFFICER
ONENET SERVERS NIGERIA
06.2023 - Current
- Manage VPS servers by focusing on AlphaPanel, cPanel and Plesk on user-level tasks like creating clients accounts, managing websites, and email, while WHMCS is used to manage server-level configurations, security, and resource management
- Effective use of the top-rated web hosting SaaS tool (WHMCS) to manage and provide general oversight for the cloud computing and web hosting services at OneNet Servers
- Collaborated with business executives to drive revenue generation by improving the quality of existing product and ensuring high customer satisfaction by strictly monitoring performance on all customer support channels
- Led the development and enhancement of AlphaPanel, cPanel, Plesk, cloud computing and web hosting services to meet evolving customer needs and industry trends
- I developed and implemented business improvement strategy that increased revenue generation by 150% by scaling up value proposition increasing support and knowledgebase awareness and providing premium support to OneNet Servers customers
- Introduced the offering of work collaboration tools and SaaS products that increased sales
- Improved the current DNS Architecture by upgrading the current server resources and IP address zone
- Introduced effective web firewall, web security and disaster recovery plugin as subscription plan on AlphaPanel, cPanel and Plesk server to protect customers from phishing, spamming and other cyber-attacks associated with hosting platforms
- Provide strategic direction and guidance to a team of two (2) developers, two (2) UI/UX designers and two (2) operations staff setting clear goals and objectives
- Foster a positive and collaborative work environment, promoting innovation, creativity, and teamwork
- Develop and mentor team members, providing ongoing support and opportunities for professional growth
- Conduct regular performance evaluations, provide constructive feedback, and recognize outstanding achievements
- Responsible for researching industry trends, emerging technologies, and best practices in cloud computing and web hosting services
- Ensure compliance with relevant regulations, data privacy laws, and security standards
INFORMATION TECHNOLOGY MANAGER
RELIANCE GROUP (RELIANCE MICROFINANCE BANK AND RELIANCE CAPITAL)
02.2018 - 12.2023
- Executed the successful migration of the bank's email, business collaboration tools, and website from cPanel hosting to Microsoft 365 Business Basic, within the Bank’s budget while ensuring zero downtime and enhanced security
- Improved efficiency and accessibility of critical banking infrastructure by leveraging Microsoft 365's features and capabilities
- Designed, implemented, and maintained a secure and efficient network infrastructure for the Bank
- This includes configuring and managing network devices, monitoring performance, troubleshooting issues, ensuring network security through Fortinet firewalls, and collaborating with other IT teams to support the bank's operations
- Responsible for providing strategic direction and guidance to the 3 other officers in other locations, setting clear goals and objectives of the department
- Designed and managed the development of a digital savings product targeted at increasing deposit and withdrawal automation at a reduced cash handling cost
- Implemented and managed a cloud-based solution for internet banking, mobile banking, and USSD services, aimed at increasing customer self-service transactions and boosting transaction volume among 15,000 active customer accounts
- Executed the successful setup of revenue generating financial inclusion service we can extend to our SME and retail customers in remote locations such as POS, ATM cards service a dedicated for branchless and agency banking
- Facilitated the implementation of Fortinet firewall with threat detection active license to secure transactions across all payment terminals such as NIP, E-bills payment system and mobile cash transfer system implemented on the Bank’s network
- I worked with the business operations team to increase our transaction inflow and outflow terminal points from one source to 3 different aggregators point of transaction by integrating with NIBSS, Interswitch and Flutterwave for faster service delivery
- I ensured that business improvement plans are in place as well as in line with business continuity and disaster recovery policy of the Bank
- Contributed to a positive and collaborative work environment with support team while promoting simple innovation, creativity, and synergies teamwork between the I.T department and other departments in the Bank
REGIONAL SYSTEMS SOLUTIONS OFFICER
DIAMOND BANK PLC
05.2014 - 01.2018
- Installation of Microsoft 365 Apps for business deployment of Office365 tools for all licensed users in the Region
- Increased Microsoft 365 app for business usage across the region by creating training sessions and resource material for all licensed users on how to effectively use the suite to communicate, collaborate easily, and schedule meetings.
- Manage, monitor and implement suitable CRM tools for proper segmentation of the target market
- Managing all banking hardware within the region, such as PCs (desktops and laptops), printers, POS, network devices (switches and routers), scanners, and bank verification machines.
- Deployment of over 12 service improvement applications and devices across the region that improved service delivery by 20%.
- Training affected users on how to effectively use service or process improvement application and devices deployed in the region
- Monitor and manage assigned IT resources and work tools, e.g Pool vehicle, workshop items, and tools within regional office space
BUSINESS DEVELOPMENT MANAGER/WEB SITE ADMINISTRATOR
HOMEMART.NG LTD
10.2012 - 04.2014
- MANAGING HOMEMART.NG WEBSITE FRONT END ADMIN AND CONTROL PANEL
- MONITOR ONLINE ORDERS FROM START TO FINISH
- TRACKED OVER 150 PRODUCTS ORDER MONTHLY AND ENSURED IMPROVED LOGISTICS MANAGEMENT OF ALL PROCESSED ORDERS.
- CLOUD DATA, MANAGEMENT, MINING AND EVALUATION FOR THE PURPOSE OF DECISION SUPPORT SYSTEM NEEDED FOR BUSINESS IMPROVEMENT
- STREAMELINED OPERATIONS AND PRIOTIZED CUSTOMERS SATISFACTION, THEREBY INCREASING REVENUE BY 35%.
SYSTEM ENGINEER
GENERAL COMMUNICATIONS & COMPUTERS
08.2007 - 01.2009
- REPAIRS AND MAINTENANCE OF ALL STUDY CENTER PC, PRINTERS & NETWORKS
- MAINTAINED OVER 38 PC BY ENSURING THAT THE OPERATING SYSTEMS ARE WORKING EFFECTIVELY WITH UPDATED ANTIVIRUS AND LEARNING TOOLS
- LECTURING AVERAGE OF 15 STUDENTS THE FOLLOWING COURSES: COMPUTER ENGINEERING A+, CCNA, NETWORK ENGINEERING N+, BASIC COMPUTING (WORD, EXCEL, POWER POINT, ACCESS)
Education
Bachelor of Science - Information Technology
National Open University of Nigeria
Nigeria01.2022
Skills
- Information Security Awareness
- Consumer Technology Utilization
- Execution of Fin-tech Initiatives
- Critical Thinking Ability
- Analytical Problem-Solving
- IT Service Management
- Client Relationship Management
- Team Collaboration
- Business Analytics Proficiency
- Time Management Skills
- Adaptive Solution Development
- Cloud Infrastructure Management
Educational Background And Qualification
- 2022, National Open University of Nigeria, Bachelor of Science, Information Technology
- 2010, Lagos State Polytechnic Ikorodu, Higher National Diploma, Food Technology
- 2006, The Polytechnic Ibadan, National Diploma, Food Science & Technology
- 2003, Command Secondary School Apata Bode-Igbo Ibadan, WAEC & NECO
- 1997, Effortswill Nursery & Primary School Ejigbo Lagos, First School Leaving Certificate
Professional Qualifications And Training
- 2024, Microsoft Power Automate and Share Point Training, In view
- 2024, Product Management Training
- 2023, WHM, cPanel and Plesk Administrator Training
- 2021, Digital Transformation [For MFB’s] Training
- 2021, IT Infrastructure Audit Training
- 2020, IBM Enterprise Design Thinking Practitioner
- 2020, Business Model Innovation [Disruptive Strategy] Training
- 2017, ITIL 2011 Foundation Training
- 2016, Microsoft Office 365 Training
- 2014, QAI Frontline Agent Plus Customer Service Certification
- 2012, Health Safety and Environment [HSE 2] Training
- 2024, Project Management Professional [PMP] Training
- 2008, CCNA Certification
- 2008, N+ and Cisco Certified Network Associate [CCNA] Training
- 2007, Basic Computing and Computer Engineering [A+] Training
Personal Skills And Achievements
- Skilled in cybersecurity compliance and solutions.
- Ability to innovate and drive consumer technology application.
- Skilled in the implementation and management of innovative FinTech solution.
- Strong analytical and logical problem-solving skills across all corporate infrastructures or information technology solution.
- Good IT service delivery and integration skills.
- Ability to build trust, effective relationship management and team bonding amongst colleagues and supervisors.
- Ability to lead, organise and manage team members effectively towards ensuring effective service delivery.
- Ability to interpret and analyse business data and draw productive conclusions from it.
- First aider and organisational safety policies compliant.
- Master of utilization, a goal getter, self-disciplined, and resourceful.
Timeline
SERVICE DELIVERY CONSULTANT (Hybrid)
FIBERNET BROADBAND LIMITED
04.2024 - Current
CHIEF OPERATIONS OFFICER
ONENET SERVERS NIGERIA
06.2023 - Current
INFORMATION TECHNOLOGY MANAGER
RELIANCE GROUP (RELIANCE MICROFINANCE BANK AND RELIANCE CAPITAL)
02.2018 - 12.2023
REGIONAL SYSTEMS SOLUTIONS OFFICER
DIAMOND BANK PLC
05.2014 - 01.2018
BUSINESS DEVELOPMENT MANAGER/WEB SITE ADMINISTRATOR
HOMEMART.NG LTD
10.2012 - 04.2014
SYSTEM ENGINEER
GENERAL COMMUNICATIONS & COMPUTERS
08.2007 - 01.2009
Bachelor of Science - Information Technology
National Open University of Nigeria
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