HADIZA BAKARI MANGGA
Kano,Kano State
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Overview
2
2
years of professional experience
14
14
years of post-secondary education
Work History
Customer service representative
SEASHORE CONSULT
Kano, Kano State
06.2018 - 01.2020
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Education
Bsc - Accountancy
University Of Maiduguri
Maiduguri, Borno State 02.2009 - 12.2014
National Diploma - Banking and Finance
Ramat Polytechnic
Maiduguri, Borno State 05.2007 - 06.2009
National Examination Coucil - Commercial
Foundation Bilingual Secondary School
Maiduguri, Borno state 09.2001 - 07.2007
Skills
- Effective communication skills
- Data entry and maintenance
- Active listening
- Use of relevant Microsoft Progams
- Data management analysis
- Presentation
References
References available upon request.
Timeline
Customer service representative
SEASHORE CONSULT
06.2018 - 01.2020
Bsc - Accountancy
University Of Maiduguri
02.2009 - 12.2014
National Diploma - Banking and Finance
Ramat Polytechnic
05.2007 - 06.2009
National Examination Coucil - Commercial
Foundation Bilingual Secondary School
09.2001 - 07.2007
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