Motivated, adaptable, and versatile professional with 12 years of experience in the banking industry. My deep passion for marketing and customer service has driven a successful career. Currently responsible for managing a team of 18 Direct Service Agents and two Supervisors, successfully enhancing their work style and fostering a strong team spirit.
Overview
2025
2025
years of professional experience
Work History
Marketing Officer
Global Bank Liberia Limited
Profile clients to provide appropriate investment solutions
To aggressively market and sell the bank product
Win new customers to the bank
Ensure the creation of risk asset for the business office
Drive the achievement of the commercial budget or target of the team
Drive the reactivation of inactive and dormant accounts
Ensure the Banks brand projection and visibility amongst new and existing customers
Review current customer’s coverage and cross sell other products
Focus the sale’s effort around identifying and fulfilling customer current and future needs
Marketing Officer
FanMilk Liberia Ltd
Manage customer relationship
Delivery of products to customer
Receive all cash and receipts for the sales of products
Prepared and submit all reports from daily transactions to the Account Receivable Officer
Team Lead, Construction, Agriculture & Transportation Sectors
Guaranty Trust Bank (Liberia) Limited
01.2013
Owns responsibility for the business unit
Ensure the retention of existing customers
Interface between customers and the Bank
Ensure Accounts opening and documentation are in order
Custody of mandates and payment confirmations
Customer / bank relationship management
Issuance of cheque books to customers
Reception and processing of enquiries / complaints from the banking public
Processing of caution notices
Accounts closure
Accounts reactivation
Issuance of counter cheques
Custody of valuables for customers
Relationship Officer
Guaranty Trust Bank (Liberia) Limited
01.2013
Interface between customers and the Bank
Accounts opening and documentation
Custody of mandates and payment confirmations
Customer / bank relationship management
Issuance of cheque books to customers
Reception and processing of enquiries / complaints from the banking public
Processing of caution notices
Accounts closure
Accounts reactivation
Issuance of counter cheques
Relationship Manager & Head, Personal Banking
United Bank for Africa (Liberia) Limited
09.2021 - Current
Provides support to the branch Personal Banking Relationship Managers and Officers in driving sales, volume, profitability and marketing campaigns as marketing strategies
Monitors specific sales & marketing campaigns to leverage market opportunities that generate new sales/volumes and increase market share
Regularly reviews market & consumer trends to uncover new product opportunities across the subsidiary and also disseminate identified insights in a timely manner for execution
Accountable for all product performance metrics as stated within the product and segment policies for the subsidiary where applicable
Develop and execute the Consumer Loan Strategy for the Country to achieve board-defined P&L and market share targets for the Consumer Loan business in Country subsidiary
Has a holistic view on product & market research to determine product sales and market penetration potentials across the country; develops and proposes best course of action for management consideration to improve performance
Coordinates the development and deployment of value propositions, product offerings, target segment strategy, and business plan for customer acquisition, engagement and retention across the subsidiary
Drives the overall definition of product requirements such as (segment needs, channel preferences, high-level product characteristics) to product managers and all stakeholders in the subsidiary
Identify key customer needs, usage, attitudes and insights from the competitive landscape as bases for developing, innovating and refining products, pricing/margin management and messaging
Branch Manager, ELWA branch
United Bank for Africa (Liberia) Limited
12.2018 - Current
Owns responsibility for the business office – Market Facing & Customer Service functions
Ensures that the banks/Regulatory Authorities’ policies and guidelines are Complied with at all times
Ensure that the overall budget of the business office is met and surpassed
Entrenches growth by the market dominance and market share multiplication
Superlative Customer Service Delivery
Quality Risk asset approval and juice extraction
Strategic Business Sniffer and closer
Staff Recruitment, Training, Mentoring and Motivation
Banks resources and assets custodian
Social Responsibility
Cost Management
Network with all key personnel in all relevant categories of your locality
Issuance of counter cheques
Custody of valuables for customers
Customer Service
Global Bank Liberia Limited
09.2012 - 12.2012
Interface between customers and the Bank
Accounts opening and documentation
Custody of mandates and payment confirmations
Customer / bank relationship management
Issuance of cheque books to customers
Reception and processing of enquiries / complaints from the banking public
Processing of caution notices
Accounts closure
Accounts reactivation
Issuance of counter cheques
Custody of valuables for customers
Education
BBA - Management major & Public Administration minor
Cuttington University
Skills
Working under pressure
Meeting deadlines
Working independently
Minimal supervision
Organization skills
Communication skills
Teamwork
Computer literacy
Microsoft Word
Microsoft Excel
Microsoft Access
Personal Information
Place of Birth: Bong Mines, Liberia
Dependents: None
Date of Birth: 05/17/86
Nationality: Liberian
Marital Status: Single
Religion: Christianity
Timeline
Relationship Manager & Head, Personal Banking
United Bank for Africa (Liberia) Limited
09.2021 - Current
Branch Manager, ELWA branch
United Bank for Africa (Liberia) Limited
12.2018 - Current
Team Lead, Construction, Agriculture & Transportation Sectors
Guaranty Trust Bank (Liberia) Limited
01.2013
Relationship Officer
Guaranty Trust Bank (Liberia) Limited
01.2013
Customer Service
Global Bank Liberia Limited
09.2012 - 12.2012
Marketing Officer
Global Bank Liberia Limited
Marketing Officer
FanMilk Liberia Ltd
BBA - Management major & Public Administration minor
Customer Service Manager at Sapalle International Bank Liberia Limited (SIBLL)Customer Service Manager at Sapalle International Bank Liberia Limited (SIBLL)