Microsoft Office Suite
GWAKNAN DAMAN
Administrative Assistant
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
Work History
Administrative Officer
Reflux Education And Navigators Limited
Abuja
11.2022 - 09.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enter data accurately into agency's computer systems
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepare and maintain travel itineraries and booking records.
- Verify and ensure accuracy of travel documents such as passport and visas.
- handled unexpected issues such as flight cancellations, delays, or client emergencies by providing alternative solutions.
- Build and maintain positive relationships with clients to encourage repeat business and referrals.
- Collect and compile customer feedback and reviews
Administrative Officer
Lifezgreen Diamond Acres Limited
Abuja
09.2020 - 01.2022
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Plan and manage meetings and conference calls.
- Resolve administrative problems by coordinating preparation of reports, analyzing data and finding solutions to them.
- Act as liaison officer with other departments and external agencies.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Overseeing special projects and tracking progress towards company goals.
- Developing, reviewing and improving administrative systems, policies and procedures.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Credit Officer
Grooming Microfinance Bank
Jos
01.2018 - 09.2020
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Recommended approval or disapproval of commercial or credit loans.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Used Branch Process Automation (BPA) software to perform credit appraisals, document verification and loan approvals.
- Optimized credit approval and collection processes, improving operational efficiencies by over 15%.
- Disbursement of loan to clients and ensure 100% recovery of credit disbursed
- Ensure timely and accurate record keeping of all financial transactions in the appropriate documents.
Acting Branch Manager
Grooming Microfinance Bank
Jos
10.2019 - 12.2019
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, loan disbursement and recovery processes and coaching employees on company protocol.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand loan disbursement and recovery, resulting in increase in monthly financial statement.
- Examined customer loan applications for loan approvals and denials.
- Complied with regulatory guidelines and requirements.
- Generated financial and operational reports to assist management with business strategy.
Geography and Basic Science Teacher
Living Spring International College
Abuja
10.2016 - 12.2017
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Demonstrated positive and effective classroom management skills.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Delivered interactive lessons to help students comprehend complex science concepts.
- Utilized diverse instructional approaches to accommodate different learning styles.
- Used exams and standardized assessment tools to measure student progress.
Education
Bachelor of Science - Geology and Mining
University of Jos
Jos, Nigeria 05.2008 - 2013.08
High School Diploma -
Anwar UL-Islam (Model) College
Lagos, Nigeria 09.2001 - 2007.05
Skills
Documentation and control
Additional Information
- ACHIEVEMENTS AND AWARDS , Awarded Total E&P (TUPNI) National Merit Undergraduate Scholarship Award from 2011 to 2013 Awarded Petroleum Technology Development Fund (PTDF) Local Scholarship Award from 2011 to 2013
Software
Toggl
Google Meet
Hive
Zoom
Master PDF 5
Bitrix24
Evernote
Interests
Advanced data analysis skills using Phyton
SQL, SAAS and SEO
Green energy solutions
Forex trading; fundamental and technical analysis
Timeline
Administrative Officer
Reflux Education And Navigators Limited
11.2022 - 09.2023
Administrative Officer
Lifezgreen Diamond Acres Limited
09.2020 - 01.2022
Acting Branch Manager
Grooming Microfinance Bank
10.2019 - 12.2019
Credit Officer
Grooming Microfinance Bank
01.2018 - 09.2020
Geography and Basic Science Teacher
Living Spring International College
10.2016 - 12.2017
Bachelor of Science - Geology and Mining
University of Jos
05.2008 - 2013.08
High School Diploma -
Anwar UL-Islam (Model) College
09.2001 - 2007.05
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