Microsoft Office Suite
GWAKNAN DAMAN
Administrative Assistant
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
7
7
years of professional experience
Work History
Administrative Officer
Reflux Education And Navigators Limited
Abuja
11.2022 - 09.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enter data accurately into agency's computer systems
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepare and maintain travel itineraries and booking records.
- Verify and ensure accuracy of travel documents such as passport and visas.
- handled unexpected issues such as flight cancellations, delays, or client emergencies by providing alternative solutions.
- Build and maintain positive relationships with clients to encourage repeat business and referrals.
- Collect and compile customer feedback and reviews
Administrative Officer
Lifezgreen Diamond Acres Limited
Abuja
09.2020 - 01.2022
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Plan and manage meetings and conference calls.
- Resolve administrative problems by coordinating preparation of reports, analyzing data and finding solutions to them.
- Act as liaison officer with other departments and external agencies.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Overseeing special projects and tracking progress towards company goals.
- Developing, reviewing and improving administrative systems, policies and procedures.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Credit Officer
Grooming Microfinance Bank
Jos
01.2018 - 09.2020
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Recommended approval or disapproval of commercial or credit loans.
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Used Branch Process Automation (BPA) software to perform credit appraisals, document verification and loan approvals.
- Optimized credit approval and collection processes, improving operational efficiencies by over 15%.
- Disbursement of loan to clients and ensure 100% recovery of credit disbursed
- Ensure timely and accurate record keeping of all financial transactions in the appropriate documents.
Acting Branch Manager
Grooming Microfinance Bank
Jos
10.2019 - 12.2019
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, loan disbursement and recovery processes and coaching employees on company protocol.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand loan disbursement and recovery, resulting in increase in monthly financial statement.
- Examined customer loan applications for loan approvals and denials.
- Complied with regulatory guidelines and requirements.
- Generated financial and operational reports to assist management with business strategy.
Geography and Basic Science Teacher
Living Spring International College
Abuja
10.2016 - 12.2017
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Demonstrated positive and effective classroom management skills.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Delivered interactive lessons to help students comprehend complex science concepts.
- Utilized diverse instructional approaches to accommodate different learning styles.
- Used exams and standardized assessment tools to measure student progress.
Education
Bachelor of Science - Geology and Mining
University of Jos
Jos, Nigeria 05.2008 - 08.2013
High School Diploma -
Anwar UL-Islam (Model) College
Lagos, Nigeria 09.2001 - 05.2007
Skills
Documentation and control
Microsoft Office Suite
50 WPM typing speed
Effective Time management
HTML
Database administration
Credit and collections
Presentation design
Relationship building
Spreadsheet management
Strategic planning
Documentation and reporting
Travel planning
Office management
Social media knowledge
Customer and client relations
Information security
Recordkeeping
Loan recommendations
Expertise in MT4 and MT5 trading application
Time management
Mail handling
Writing reports
Statistical data gathering
Additional Information
- ACHIEVEMENTS AND AWARDS , Awarded Total E&P (TUPNI) National Merit Undergraduate Scholarship Award from 2011 to 2013 Awarded Petroleum Technology Development Fund (PTDF) Local Scholarship Award from 2011 to 2013
Software
Toggl
Google Meet
Hive
Zoom
Master PDF 5
Bitrix24
Evernote
Interests
Advanced data analysis skills using Phyton
SQL, SAAS and SEO
Green energy solutions
Forex trading; fundamental and technical analysis
Timeline
Administrative Officer
Reflux Education And Navigators Limited
11.2022 - 09.2023
Administrative Officer
Lifezgreen Diamond Acres Limited
09.2020 - 01.2022
Acting Branch Manager
Grooming Microfinance Bank
10.2019 - 12.2019
Credit Officer
Grooming Microfinance Bank
01.2018 - 09.2020
Geography and Basic Science Teacher
Living Spring International College
10.2016 - 12.2017
Bachelor of Science - Geology and Mining
University of Jos
05.2008 - 08.2013
High School Diploma -
Anwar UL-Islam (Model) College
09.2001 - 05.2007