Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Hi, I’m

Grace Eke Thomas

Bank Teller/Customer Service Representative
Somolu, Lagos

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
years of professional experience
1
Certification
2
Languages

Work History

Stanbic IBTC Bank (ICSL Outsourcing)

PPB-Branch Operations
08.2023 - Current

Job overview

  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Chef Eros & Co

Customer Services Representative
04.2022 - 07.2023

Job overview

  • Made inbound and outbound calls to take food orders across all social media, and cross-sell products, respectively. Arranged logistics services to deliver food orders at the appropriate time. Take in-restaurant reservations, use Xero software for invoices, quotes, and receipts, and deal with account reconciliation at the end of shifts.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Adhered to company guidelines and protocols while representing the brand professionally during all interactions with customers.
  • Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
  • Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Ajayi Crowther University
Oyo

Bachelor of Science from Statistics
04.2001

University Overview

Ogun State Institute of Technology

HND from Microbiology
01.2022

University Overview

Ogun State Institute of Technology
Ogun State

Ordinary National Diploma from Science Laboratory Technology
04.2001

University Overview

ALX Africa
Nigeria

Certification in Virtual Assistance from Virtual Assistance
04.2001

University Overview

Skills

Microsoft Office

Interests

Travelling, Writing, Reading

Certification

[Data Analysis and Visualization], [Quantum Analytics] - [June 2025-October 2025]

Timeline

[Data Analysis and Visualization], [Quantum Analytics] - [June 2025-October 2025]

06-2025
PPB-Branch Operations
Stanbic IBTC Bank (ICSL Outsourcing)
08.2023 - Current
Customer Services Representative
Chef Eros & Co
04.2022 - 07.2023
Ajayi Crowther University
Bachelor of Science from Statistics
04.2001
Ogun State Institute of Technology
Ordinary National Diploma from Science Laboratory Technology
04.2001
ALX Africa
Certification in Virtual Assistance from Virtual Assistance
04.2001
Ogun State Institute of Technology
HND from Microbiology

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Grace Eke ThomasBank Teller/Customer Service Representative