GRACE ARTHUR CLEMENT UGANA
Uyo
Summary
To attain utmost success in my career by applying my wealth of knowledge and skills to set goals and objectives in a highly competitive and rewarding environment, and to be a functional member of an ethical working environment that will foster teamwork, achieve professional excellence, self-development Advancement and Improvement while enjoying job satisfaction and achieving corporate goals and to serve the organization in my best capacity, with honesty, sincerity, and effectiveness. To also help attain lofty height.
Overview
12
12
years of professional experience
Work History
Administrative/Customer Support Officer
Davemen & Company
01.2018 - Current
- Incharge of sales and products managerments
- Conducted quality assurance checks on support interactions, providing constructive feedback to peers for continuous improvement.
- Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
- Managing budgets, as well as processing purchase orders and payments. Organize a filing system for important and confidential company documents Arrange travel and accommodations Schedule in- house and external events Maintain a company calendar and schedule appointments Scheduling transportation services, planning routes, and assigning drivers. Developing and implementing improved transportation administration policies and procedures. Processing shipping documents, including bills of lading. Monitoring drivers’ logbook entries and performing payroll administration.
Adherence Case Manager
FHI360
01.2013 - 02.2018
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Implemented strategies to increase public awareness of social and community service programs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Advocated for social and community service programs to increase awareness and funding.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Collaborated with community members to develop and implement service initiatives.
- Evaluated treatment plans against individual goals and healthcare standards.
- Partnered with local organizations to expand access to social and community services.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Utilized grant writing skills to secure additional program funding.
Physics Teacher NYSC
Community Comprehensive Secondary School
01.2012 - 01.2013
- Teaching and handling the schools laboratory experiment assistant work
- Provided physics demonstrations to illustrate how coursework can be applied.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Instructed students in content-specific knowledge and skills to heighten trajectory of academic and career success.
Education
Bachelor of Food Science & Technology -
University of Uyo, Uyo
01.2012
Senior School Certificate Examination (SSCE) NECO -
Community Secondary School, Iko Town, Eastern Obolo LGA
01.2004
First School Leaving Certificate -
Salvation Army Primary School Ikot Abasi, Akwa Ibom State
01.1997
Skills
- MS Office
- Order documentation
- Product and service knowledge
- Process Improvement
- Problem Resolution
- Complaint Handling
Personal Information
- Local Government Area: Eastern Obolo
- Place of Birth: Akwa Ibom
- Date of Birth: 11/28/86
- Gender: Female
- Nationality: Nigerian
- Marital Status: Widowed
- Religion: Christianity
Roles And Responsibilities
- Responsibility for own clients/cases assigned by supervisor.
- Assist and encourage clients to access medical care.
- Maintain assigned clients’ medical and service record files and be responsible for files(client folder) completeness.
- Conduct initial comprehensive assessment of clients’ needs and support systems.
- Develop a comprehensive, individualized service plan and coordination of the services required for implementation of plans for clients.
- Monitor to assess the efficacy of the plan/ Medication and periodic re-evaluation and revision of the plan as necessary.
- Provide case management services to own panel of clients including:
- Assist clients in accessing routine medical care for HIV.
- Provide HIV risk reduction education and prevention
- Ensure client’s compliance with medications; education as necessary
References
- Engr. Ufford. E. David, 08029662032
- Engr. Solomon S. Philip, 08035641290
Timeline
Administrative/Customer Support Officer
Davemen & Company
01.2018 - Current
Adherence Case Manager
FHI360
01.2013 - 02.2018
Physics Teacher NYSC
Community Comprehensive Secondary School
01.2012 - 01.2013
Bachelor of Food Science & Technology -
University of Uyo, Uyo
Senior School Certificate Examination (SSCE) NECO -
Community Secondary School, Iko Town, Eastern Obolo LGA
First School Leaving Certificate -
Salvation Army Primary School Ikot Abasi, Akwa Ibom State
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