GRACE AMARACHUKWU NNAJI
Bariga ,Lagos
Summary
Dynamic accountant with a proven track record at Welcome U Shopping Centre, excelling in financial reporting and customer relations. Achieved significant cost reductions through vendor negotiations and improved customer satisfaction by resolving inquiries efficiently. Strong communicator and problem-solver, dedicated to enhancing service quality and operational efficiency.
Overview
2
2
years of professional experience
Work History
Accountant/Customer Relations
Welcome U Shopping Centre, Rumuokwuta
02.2024 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Reduced expenses by negotiating with vendors for better pricing and terms on services and supplies.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
Education
Bachelor of Arts Education - English Education
University of Port Harcourt
Port Harcourt 04.2024
Skills
Bookkeeping
Financial reporting
Good Customer relationship
Strong communicative skill
Problem-solving skill
Timeline
Accountant/Customer Relations
Welcome U Shopping Centre, Rumuokwuta
02.2024 - Current
Bachelor of Arts Education - English Education
University of Port Harcourt