Summary
Overview
Work history
Education
Skills
References
Timeline
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GRACE USMAN

Ejibo,Lagos

Summary

Accomplished professional with a strong foundation in product delivery and administration, team management, and customer service. Demonstrates exceptional leadership and motivation skills, fostering organisational efficiency and effective communication. Adept at business strategy development, problem-solving dynamics, and performance metrics analysis. Proven track record in partnership building and relationship management systems. Committed to leveraging negotiation proficiency and decision-making skills to drive positive outcomes.

Overview

8
8
years of professional experience
17
17
years of post-secondary education

Work history

BUSINESS DEVELOPMENT TEAM LEAD

BT HEALTH AND DIAGNOSTICS CENTER
06.2024 - 07.2025
  • Overseeing the daily activities of the team, ensuring that each member is contributing towards the set targets and maintaining productivity.
  • Ensuring that team goals align with the company objectives and tracking the progress towards achieving targets.
  • Assessing the performance of the team members, providing feedback, looking through the performance reviews.
  • Addressing any issues the team faces in meeting its target and finding solutions to keep the team on track.
  • Serving as a point of contact between the team and the commercial head, ensuring effective communication about the team progress, challenges and needs.
  • Motivating the team to meet targets, fostering a positive working environment and providing guidance to help team members succeed.
  • Analyzing team performance data on weekly and monthly bases, reporting on progress.

BUSINESS DEVELOPMENT EXECUTIVE

BT HEALTH AND DIAGNOSTICS CENTRE
10.2022 - 06.2024
  • Identifying new business opportunities and establishing connections, growing coverage territories revenue on product and services.
  • Developing strategies to increase revenue, prospecting partnership with reputable hospitals, corporate organizations on all services.
  • Building and maintaining good relationship with clients- tertiary, privates, general hospitals, HMOs and corporate organization to encourage more referrals to increase revenue growth.
  • Understanding market trends, competitors and customer needs in handling the negotiations process and ensuring that deals are closed successfully.
  • Working closely with others to align strategies for business growth to keep track record meeting set targets.
  • Responsible for the reporting of the team weekly and monthly performance, and ensuring activities are properly reported.
  • Performs other duties as assigned by management.

MARKETING AND GROWTH

MECURE HEALTHCARE LIMITED
04.2019 - 10.2022
  • Maintain daily direct and indirect client relations, acting as point of contact to patients, proving tract record of delivering results.
  • Initiate, develop and execute marketing plan to increase market awareness, revenue and also enable marketing strategy.
  • Identifying new and existing customers on how their needs could be met through specific product and service in other to increase revenue.
  • Prospecting and conducting face to face sales calls with business executive and managers throughout assigned territory.
  • Keeping detailed records of daily activities of customers' database, managing patient experience and improving in customer service at all points.
  • Regular interaction with clients to get their feedback on the services, to also get their complaint and proffered required solution.
  • Preparation of weekly and monthly reports.
  • Performs other duties as assigned by management.

MARKETING EXECUTIVE

APIKOMU ENTERPRISE (NYSC)
01.2018 - 01.2019
  • Source for clients in other to increase the revenue of the company.
  • Assist clients with cash withdrawal, deposit and transfer.
  • Regular interaction with clients to get their feedback on the services, to also get their complaint and proffered required solution.
  • Managing customer experience, and improving in customer service at all point.
  • Maintaining and retaining the existing client for more patronage.
  • Create two new branches.
  • Preparation of daily, weekly and monthly reports.

Education

National Examination Council -

Army Day Secondary School
Owode, Ogun
01.2003 - 01.2008

Primary School Leaving Certificate - undefined

Afariogun Primary School
01.1998 - 01.2002

NATIONAL DIPLOMA - BUSINESS ADMINISTRATION

FEDERAL POLYTECHNIC IDAH

Higher National Diploma - MARKETING

Federal Polytechnic Idah
01.2011 - 01.2019

Skills

  • Product delivery and administration
  • Team management
  • Customer service and relations
  • Effective communication
  • Self-directed work ethic
  • Organizational efficiency
  • Leadership and motivation
  • Interpersonal skills
  • Business strategy development
  • Problem-solving dynamics
  • Positive work attitude
  • Negotiation proficiency
  • Decision-making skills
  • Performance metrics analysis
  • Partnership building
  • Relationship management systems

References

References available upon request.

Timeline

BUSINESS DEVELOPMENT TEAM LEAD

BT HEALTH AND DIAGNOSTICS CENTER
06.2024 - 07.2025

BUSINESS DEVELOPMENT EXECUTIVE

BT HEALTH AND DIAGNOSTICS CENTRE
10.2022 - 06.2024

MARKETING AND GROWTH

MECURE HEALTHCARE LIMITED
04.2019 - 10.2022

MARKETING EXECUTIVE

APIKOMU ENTERPRISE (NYSC)
01.2018 - 01.2019

Higher National Diploma - MARKETING

Federal Polytechnic Idah
01.2011 - 01.2019

National Examination Council -

Army Day Secondary School
01.2003 - 01.2008

Primary School Leaving Certificate - undefined

Afariogun Primary School
01.1998 - 01.2002

NATIONAL DIPLOMA - BUSINESS ADMINISTRATION

FEDERAL POLYTECHNIC IDAH

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GRACE USMAN