GRACE UNWANA
Abuja
Summary
With a robust background spanning over a decade, I bring extensive expertise in record retrieval, customer service, administrative support, and medical billing. Seeking a healthy environment for full time roles where data drives insights, operational expertise and problem solving skills can be applied to drive business growth and enhance decision-making.
Overview
8
8
years of professional experience
Work History
Records Retrieval Specialist
Rushin Retrieval
06.2022 - Current
- Distribute mail, interoffice correspondence and faxes to correct personnel within facility, and without.
- Contact various providers to request medical records.
- Typing, data entry, answer and record high volume of calls, emails, and faxes.
- Conduct regular audits to verify the accuracy and completeness of medical records.
- Follow up with providers to ensure that medical records requests are completed.
- Adhere to HIPAA's security and privacy norms.
- Communicate efficiency with client, effectively relaying information between clients and providers.
- Maintain strict confidentiality of patient information in accordance with legal and regulatory requirements.
Medical Biller
Garki Hospital Abuja
08.2020 - Current
- Manage the billing process for the hospital, including preparing and submitting insurance claims, and following up on unpaid claims.
- Resolve billing discrepancies and handle claim denials or rejections by insurance companies.
- Process payments, generate patient invoices and statements, update patient accounts..
- Obtain insurance verification and authorizations from Health Maintenance Organizations.
- Ensure agreed tariff between facility and Health Maintenance Organization is adhered to.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Liaised between patients, insurance companies, and billing office.
Managed Care Representative (Customer Service)
Garki Hospital Abuja
10.2019 - 08.2020
- Provided efficient and courteous service to customers at all times.
- Responded quickly to meet customer needs and resolve problems.
- Performed 200+ data entry tasks daily, with Helium Health software to record call notes, suggestions, queries and resolutions.
- Maintained strong knowledge of medical terminology to better understand services and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Managed a high volume of incoming calls efficiently while maintaining the highest standards of professionalism and quality of service.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Provided exceptional customer service, resolving complaints and answering queries promptly.
Administrative Assistant
Head Of Civil Service Of Federation
10.2018 - 10.2019
- Managed personal agendas and organized business meetings for 4+ executives.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Developed strategies to streamline and improve office procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative-Internship
Globacom Ghana
01.2017 - 09.2017
- Increased client retention ratio by 30% over the course of four months.
- Reduced customers' complaints by 30% through escalated grievance resolution procedures.
- Consistently met performance milestones in speed, accuracy, and volume.
- Improved customer satisfaction by 12% in three months, according to online surveys.
Education
Bachelor Of Business Administration - Marketing
Kwame Nkrumah University Of Science And Technology
Skills
- Problem-Solving
- Dependable and Responsible
- Microsoft Office (Word,Outlook,Excel)
- HIPAA compliance
- Knowledge of medical terminology
- Attention to detail
- Data Entry
- Excellent time management
- Records Organization
- Administrative Support
- Data Collection
Additional Information
IT PROFECIENCY
- Proficient in Micro soft office suite(Word, Excel, Powerpoint) adept in creating and analyzing documents, spread sheet and presentations.
- Familiar with CRM and EMR Software for the effective costumer relationship and business operations.
- 54 WPM Typing speed in English for data entry and document processing.
Timeline
Records Retrieval Specialist
Rushin Retrieval
06.2022 - Current
Medical Biller
Garki Hospital Abuja
08.2020 - Current
Managed Care Representative (Customer Service)
Garki Hospital Abuja
10.2019 - 08.2020
Administrative Assistant
Head Of Civil Service Of Federation
10.2018 - 10.2019
Customer Service Representative-Internship
Globacom Ghana
01.2017 - 09.2017
Bachelor Of Business Administration - Marketing
Kwame Nkrumah University Of Science And Technology