Summary
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Grace Onyeabor

Grace Onyeabor

Global Trade Officer || Customer Service Specialist
Lagos

Summary

A highly motivated, smart and insightful customer-focused professional with about one year of experience in foreign trade and customer service. Skilled in delivering exceptional customer service to clients. Detail-oriented team player with organizational skills. Seeking to obtain a position in a reputable company where I can utilize my skills and little experience in both Customer Service and Global Trade whilst building myself and being myself to take on more tasks. I am a dedicated and fast-learning individual who enjoys working with people and is committed to providing exceptional service.

Work History

GLOBAL TRADE OFFICER

CORONATION MERCHANT BANK
Lagos
05.2022 - Current
  • Reviewed and vetted all shipping documents initiated by clients towards ensuring accuracy, timeliness and compliance with relevant regulations
  • Initiated PAAR processing, Form M and Custom Duty Payments
  • Managed payments processes of Letters of Credit, Bills for Collection and Invisible Trade; ensuring all payments are checked, and made before their respective deadlines
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
  • Maintained full compliance with trade laws and regulations by tracking changing conditions
  • Worked with clients and finance companies to find optimal solutions for financing.

CONTACT CENTRE AGENT

FIRST CITY MONUMENT BANK
01.2022 - 04.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Assisted customers by answering questions and responding to inquiries
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
  • Resolved concerns with products or services to help with retention and drive sales.

PLATFORM ASSISTANT

FIRST CITY MONUMENT BANK
01.2020 - 01.2022
  • Carried out day-to-day duties accurately and efficiently
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Exceeded goals through effective task prioritization and great work ethic
  • Used Microsoft Word and other software tools to create documents and other communications
  • Prepared variety of different written communications, reports and documents
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Ensured compliance in dealings of purchase and management of office supplies and prepared regular reports on expenses and office budgets

CLASS TEACHER

FIRM BASE SCHOOL
09.2019 - 12.2019
  • Planned, prepared and delivered lesson plans and instructional materials that facilitate active learning
  • Instructed and monitored students in the use of learning materials and equipment
  • Leveraged diverse learning strategies to prepare students for higher-level education requirements
  • Assessed student comprehension through regular quizzes, tests and assignments
  • Supported student physical, mental and social development using classroom games and activities
  • Graded and evaluated student assignments, papers and course work
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning and incorporated multiple types of teaching strategies into classroom
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

RESEARCH ASSISTANT • FEDERAL

INSTITUTE OF INDUSTRIAL
01.2017 - 03.2017
  • Worked on producing enzymes meant for industrial purposes
  • Utilized lab equipment to perform research and studies
  • Conducted research and studies within a team on numerous projects, in order to achieve productive results
  • Planned, modified and executed research techniques, procedures and tests
  • Performed statistical, qualitative and quantitative analysis
  • Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings
  • Carried out day-to-day duties accurately and efficiently
  • Exceeded goals through effective task prioritization and great work ethic.

Education

BACHELOR OF SCIENCE (B.SC) -

UNIVERSITY OF IBADAN

SENIOR SECONDARY SCHOOL LEAVING CERTIFICATE (SSCE) - undefined

ANGLICAN COMPREHENSIVE HIGH SCHOOL

Skills

Analytical thinkingTime ManagementInsightful and Quick

Thoroughness

Problem-Solving

Attention to Detail

Teamwork and collaboration

Adaptability and flexibility

Accomplishments

  • Customer Service Excellence for Frontliners – Contacta Support Solutions Limited
  • Trade Processes, Sturctured Trade and Commodity Finance - FMDA
  • Customer Service Skills – Alison – Empower Yourself
  • Responsive Web Design - freeCodeCamp

Timeline

GLOBAL TRADE OFFICER

CORONATION MERCHANT BANK
05.2022 - Current

CONTACT CENTRE AGENT

FIRST CITY MONUMENT BANK
01.2022 - 04.2022

PLATFORM ASSISTANT

FIRST CITY MONUMENT BANK
01.2020 - 01.2022

CLASS TEACHER

FIRM BASE SCHOOL
09.2019 - 12.2019

RESEARCH ASSISTANT • FEDERAL

INSTITUTE OF INDUSTRIAL
01.2017 - 03.2017

BACHELOR OF SCIENCE (B.SC) -

UNIVERSITY OF IBADAN

SENIOR SECONDARY SCHOOL LEAVING CERTIFICATE (SSCE) - undefined

ANGLICAN COMPREHENSIVE HIGH SCHOOL

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Grace OnyeaborGlobal Trade Officer || Customer Service Specialist