Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Onuoha

Food Service Supervisor
Saskatchewan ,Saskatchewan

Summary

knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work.

Qualified food service professional bringing 10 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.

Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food.

Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Food Service Supervisor

Dmatel Hotels And Resort
01.2014 - Current
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Maintain records of stock, repairs, and sales on monthly and year-to-date basis.
  • Tracked food production levels, meal counts, and supply costs.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Inspects kitchen and dining areas, kitchen utensils, and equipment to ensure sanitary standards are met
  • Able to supervise and check preparation methods done on daily basis to make pizzas, salads, and wings/ribs
  • Formulated and implemented marketing strategies to increase sales and customer loyalty.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Prepare food order summaries in Excel for any future online orders or through customers upfront
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Train staff in job duties and sanitation/safety procedures
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Ordered new supplies and food to maintain service levels.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Restaurant Manager

Dmatel Hotel And Resort
Lagos, Lagos State
01.2010 - 12.2012
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Diploma - Food Management

Enugu State University of Science And Technology
Enugu State
04.2001 -

Postgraduate Diploma - Peace Studies And Conflict Resolution

National Open University of Nigeria
Lagos, Nigeria
04.2001 -

Bachelor in Law - Law

Abia State University of Science And Technology
Abia State
04.2001 -

Skills

Portioning

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Certification

Food service training

Timeline

Food Service Supervisor

Dmatel Hotels And Resort
01.2014 - Current

Food service training

01-2012

Restaurant Manager

Dmatel Hotel And Resort
01.2010 - 12.2012

Diploma - Food Management

Enugu State University of Science And Technology
04.2001 -

Postgraduate Diploma - Peace Studies And Conflict Resolution

National Open University of Nigeria
04.2001 -

Bachelor in Law - Law

Abia State University of Science And Technology
04.2001 -

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Grace OnuohaFood Service Supervisor