Grace Ofobike
Customer Service Representative
Port Harcourt,RI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Content Writer
Fiverr
01.2021 - Current
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Completed thorough research into assigned topics.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
Customer Service Representative/Bank Teller
Access Bank Plc
09.2014 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Intercontinental Bank Plc
Nassarawa, NA
03.2010 - 03.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Arts - Accounting
Federal Polytechnic Nasarawa
Nasarawa State 04.2024 - 10.2024
Bachelor of Arts - Accounting
Federal Polytechnic Nasarawa
Nasarawa State 04.2024 - 01.2024
Skills
Creative Writing
Multitasking
Data Entry
Creative Writing
Proofreading
Deadline Management
Data-driven Insights
Proficient in Microsoft Office
Timeline
Associate of Arts - Accounting
Federal Polytechnic Nasarawa
04.2024 - 10.2024
Bachelor of Arts - Accounting
Federal Polytechnic Nasarawa
04.2024 - 01.2024
Content Writer
Fiverr
01.2021 - Current
Customer Service Representative/Bank Teller
Access Bank Plc
09.2014 - 12.2020
Customer Service Representative
Intercontinental Bank Plc
03.2010 - 03.2011
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