Grace Nnorom
Lekki
Summary
Proven track record in enhancing operational efficiency, demonstrated at Aina Autos through expert travel planning and meticulous database maintenance. Skilled in administrative support and project planning, I excel in meeting scheduling and data entry, achieving significant time savings. My proactive approach and ability to manage multiple priorities have consistently driven results, exceeding employer expectations.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Aina Autos
11.2022 - Current
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Researched topics and events to support supervisor's work agenda and projects.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Developed complex reports in Excel for cost reporting.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Uploaded files for team use on Google Suite and SharePoint.
- Coordinated Skype calls across multiple time zones.
Customer Service Representative
Eric Kayser
09.2020 - 08.2022
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
Executive Assistant
Infinity T&T
05.2018 - 08.2019
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
Sales Executive
Hytel Phone
01.2017 - 05.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
Education
Bachelor Of Science - Botany And Biotechnology
Imo State University
Owerri 05.2023
Skills
- Travel Planning
- Calendar Management
- Database Maintenance
- File Organization
- Meeting Scheduling
- Project Planning
- Data Entry
- Administrative Support
Timeline
Virtual Assistant
Aina Autos
11.2022 - Current
Customer Service Representative
Eric Kayser
09.2020 - 08.2022
Executive Assistant
Infinity T&T
05.2018 - 08.2019
Sales Executive
Hytel Phone
01.2017 - 05.2018
Bachelor Of Science - Botany And Biotechnology
Imo State University
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