Grace Filipski
Summary
Change Management Lead with over 8 years (100%) of experience delivering enterprise technology and organizational change across financial services and federal environments. Led change initiatives spanning 8 of 8 functional units, over 1,000 users, and $XXM portfolios, driving adoption improvements of 25% to 40% through structured readiness assessments, training, leadership coaching, and metric-driven reinforcement. Specialist in technology transformation, organizational readiness, stakeholder engagement, and adoption measurement in hybrid operating models.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Strategy - Workforce Technology Services (WTS), Office of the COO
Morgan Stanley
08.2021 - 03.2025
- Designed and implemented enterprise change management strategies across 8 of 8 departments (100%), eliminating duplicated workstreams by approximately 30% (about 1 in 3) within 12 months.
- Organizational Readiness and Impact Analysis: Conducted role, workflow, and capability impact analyses across 100% of affected teams, enabling a 35% net headcount reduction (approximately 1 in 2.9 roles) without service degradation.
- Stakeholder Engagement: Engaged 25+ senior leaders (100% of the leadership group) to align priorities, reinforce messaging, and sustain adoption during the transformation.
- Adoption Metrics: Implemented an OKR-based measurement framework, tracking 100% of initiatives, and improving on-time delivery from approximately 65% to over 90% (+25 percentage points).
- Assessed 10+ AI and workforce technology solutions, mapping change impact across 100% of roles, and delivering phased roadmaps to support adoption.
- Leadership Coaching: Coached 100% of people managers within scope, increasing change reinforcement effectiveness, as measured by leadership feedback surveys (+30% favorable shift).
Data & Analytics Lead - Workplace Support Services (WSS), Office of the COO
Morgan Stanley
08.2021 - 03.2025
- Delivered 3 of 3 analytics products (100%) across multiple organizations, expanding UX and product health visibility for over 1,000 stakeholders.
- Developed and facilitated 12+ training sessions, driving approximately 25% quarter-over-quarter growth in active product usage post-launch.
- Change Communications: Developed dashboards, leadership updates, and visual reporting adopted by 100% of senior stakeholders within the scope.
- Stakeholder Alignment: Facilitated cross-functional working groups spanning more than 5 teams, improving decision-cycle speed by approximately 20% (1.2× faster).
Senior Associate (Secret Clearance)
Eagle Hill Consulting
05.2020 - 08.2021
- Change Management Strategy: Defined KM and digital change strategy addressing 100% of identified organizational pain points across DHS program areas.
- Stakeholder Engagement: Coordinated change activities across 10+ stakeholder groups, maintaining alignment throughout system and process changes.
- Created and delivered training curricula adopted by over 90% of targeted participants, improving knowledge accessibility and reuse.
Senior Consultant (Secret Clearance)
Booz Allen Hamilton
03.2018 - 05.2020
- Enterprise Transformation: Applied transformation framework across 100% of program functions, aligning strategy, structure, and roles.
- Adoption Metrics: Implemented dashboards tracking 100% of strategic initiatives, increasing leadership visibility and accountability by approximately 40%.
- Change Communications: Authored proposals and executive materials, contributing to 100% contract continuity for mission-critical programs.
Education
Bachelor of Science - Economics & Information Technology
Furman University
Greenville, SCSkills
- Enterprise change management strategy (100% lifecycle ownership)
- Organizational readiness and impact analysis (role, process, system)
- Stakeholder engagement and communications (executive to end user)
- Technology and ERP transformation enablement
- Leadership coaching and change reinforcement
- Adoption metrics, OKRs, and performance measurement
Certification
- Strategic Management
- Agile Fundamentals
- Design Thinking
Accomplishments
- Morgan Stanley, Rise Up Leadership Program, REACH Mentorship Program
- Booz Allen Hamilton, Presented 'Titanium Champion's Heart' Award for Excellent Work, Presented 'Thank-You Collective Ingenuity' Award for ANC Future Capacity Effort - Research Support, Presented 'Bronze Collective Ingenuity' Award for Collecting Knowledge and Leveraging New Skills
Timeline
Director of Strategy - Workforce Technology Services (WTS), Office of the COO
Morgan Stanley
08.2021 - 03.2025
Data & Analytics Lead - Workplace Support Services (WSS), Office of the COO
Morgan Stanley
08.2021 - 03.2025
Senior Associate (Secret Clearance)
Eagle Hill Consulting
05.2020 - 08.2021
Senior Consultant (Secret Clearance)
Booz Allen Hamilton
03.2018 - 05.2020
Bachelor of Science - Economics & Information Technology
Furman University