GRACE EGE
Port Harcourt,Rivers
Summary
Results-driven professional with a strong customer-centric approach and expertise in high-value project management. Proficient in using Mailchimp, Bumpa, HubSpot, and Salesforce CRM to enhance client relationships and drive business growth. Skilled in conflict resolution, agile thinking, and diplomacy tactics, ensuring seamless operations and effective team collaboration. Adept at utilising Microsoft Office and Excel for data analysis and reporting.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Client Relations Manager/ Business Dev. Executive
Bartum Energy
Port Harcourt, Rivers State
01.2023 - 04.2025
- Persuasive negotiation and conflict resolution.
- Delivered tailored solutions for maximised client satisfaction.
- Established strong rapport with clients through consistent follow-ups and communications.
- Managed high-value accounts with meticulous attention to detail.
- Devised strategic plans that led to increased market penetration by 20%.
- Ensured timely delivery of projects to enhance client trust.
- Oversaw proposal development efforts, ensuring bid accuracy and compelling value propositions.
- Delivered outstanding customer service, resulting in repeat business collaborations by 40%.
- Participated in industry events, raising brand visibility and generating potential leads.
- Spearheaded customer service initiatives, improving brand reputation.
Social media manager & Customer Care Rep
Lucid&Chic NG
Port Harcourt, Rivers State
09.2021 - Current
- Optimised SEO practices for improved website traffic.
- Drove audience growth by 50% through targeted advertising campaigns across multiple platforms.
- Ran successful promotional campaigns to raise product awareness.
- Adapted social media plan based on market research and customer data.
- Assisted customers in making informed decisions by providing detailed product information.
- Developed strong relationships with customers, fostering brand loyalty and repeat business.
- Processed orders promptly, ensuring a positive shopping experience for customers.
- Handled returns and exchanges efficiently, maintaining high levels of customer satisfaction.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Responded promptly to 40-60 customer social media messages and improved on-hold wait times.
- Assisted customers with product complaints, logged issues for investigation, and provided replacement items.
Sales and Marketing Intern
iFORTIS Worldwide - American Private Ruler
Port Harcourt, Rivers State
09.2021 - 10.2021
- Created a sales funnel and made over 20 cold calls per day.
- Participated in brainstorming sessions, resulting in innovative campaign ideas.
- Conducted competitor analysis to stay ahead of industry trends.
- Researched sales and marketing strategies and how best to penetrate the market.
- Participated actively in team meetings, suggesting valuable improvements where necessary.
- Assisted in the development of comprehensive sales pitches for potential clients.
Customer Care Rep & Social Media Manager
Oneway Carpool
Port Harcourt, Rivers State
04.2021 - 10.2021
- Assist customers with product information, billing inquiries, and technical support.
- Exhibited excellent problem-solving skills for effective dispute resolution.
- Resolved customer complaints and ensured customer satisfaction
- Maintained accurate customer records and updated information as needed.
- Collaborated with internal teams to escalate and resolve complex customer issues.
- Followed up with drivers to meet their needs and provide post-onboarding support.
- Managed over 60 customer inquiries daily..
- Demonstrated empathy whilst handling challenging customer issues.
- Tracked market trends, influencing product development decisions.
- Developed engaging online content for improved customer interaction.
- Ran successful promotional campaigns to raise product awareness.
- Facilitated partnerships with influencers to extend reach and boost reputation.
- Boosted customer engagement by 45% with effective management of all social media platforms.
- Stayed up-to-date on new digital technologies and social media best practices for continuous improvement in service delivery.
- Developed an efficient content calendar leading to a well-organised posting schedule.
Education
Bachelor of Science - Environmental Science and Resource Management
National Open University Nigeria
Port Harcourt, Rivers 01.2022 - 11.2025
WAEC - High School
Mayfair Academy
Umuahia, Abia 09.2010 - 06.2016
Skills
- Customer-centric approach
- HubSpot
- Conflict resolutions
- MailChimp
- Salesforce CRM
- Excel proficiency
- Microsoft Office
- High-value project management
- Conflict resolution
- Agile thinking
- Strategic rlanning
- Team leadership
Accomplishments
Award of Excellence: Excellent Customer Management - Bartum Energy, Dec 23rd, 2023.
Certification
User Experience Management - Google X Coursera. Oct 2022 - June 2023
Salesforce CRM - Salesforce X Coursera. June 2023 - Sept 2023
SCRUM (PSM1) - Certification Edge. May 2024
References
References available upon request.
Timeline
Client Relations Manager/ Business Dev. Executive
Bartum Energy
01.2023 - 04.2025
Bachelor of Science - Environmental Science and Resource Management
National Open University Nigeria
01.2022 - 11.2025
Social media manager & Customer Care Rep
Lucid&Chic NG
09.2021 - Current
Sales and Marketing Intern
iFORTIS Worldwide - American Private Ruler
09.2021 - 10.2021
Customer Care Rep & Social Media Manager
Oneway Carpool
04.2021 - 10.2021
WAEC - High School
Mayfair Academy
09.2010 - 06.2016
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