GRACE ATANDA
Customer Service and Sales Representative
Abuja,Nigeria
Summary
Customer Service and Sales Representative with over four years of experience in delivering outstanding client support and enhancing customer satisfaction in diverse environments. Proficient in managing customer inquiries, facilitating sales processes, and fostering strong client relationships. Acknowledged for proactive approach, adaptability, and attention to detail, contributing to improved team performance and business outcomes.
Overview
4
4
years of professional experience
Work History
Sales Representative
Golden Age
Minna, Nigeria
05.2024 - 06.2025
- Drove customer engagement through phone outreach and in-person visits to stimulate interest.
- Achieved consistent sales quota exceedance through effective consultative selling techniques.
- Conducted competitor analysis and market research to strengthen product positioning.
- Delivered client support and follow-ups to ensure satisfaction and enhance retention rates.
- Contributed to 25% revenue growth (2024-2025) by implementing up-selling strategies and acquiring new clients.
Customer Support
Humanity Protocol
, United State ( Remote)
01.2021 - 02.2024
- Delivered responsive support to community members via chat, phone, and email.
- Resolved 95% of support tickets within service level agreements, increasing customer satisfaction by 18%.
- Maintained accurate CRM records to ensure compliance with service standards.
- Documented support requests and resolutions for traceability.
- Collaborated with internal teams to escalate complex issues and improve service delivery.
- Identified and forwarded qualified leads, resulting in a 12% increase in sales conversions.
- Streamlined administrative processes, reducing response times and enhancing workflow efficiency.
- Managed scheduling, data entry, document management, and report preparation effectively.
Education
Bachelor of Arts (BA) - History & Diplomatic Studies
University of Abuja
Skills
- Customer support (phone, email, live chat)
- Cold calling
- Data entry and record keeping
- SLA compliance
- Ticket resolution
- CRM tools: Salesforce, Zoho, HubSpot, Zendesk
- Remote work discipline
- Time management
- Written and verbal communication
- Team collaboration
- Workflow optimization
Additional Information
Strong interpersonal and communication skills., Skilled in follow-ups, scheduling, and appointment setting., Experienced in calendar management and reporting., Resilient, motivated, and target-driven., Remote-ready with reliable internet, headset, and computer.
Timeline
Sales Representative
Golden Age
05.2024 - 06.2025
Customer Support
Humanity Protocol
01.2021 - 02.2024
Bachelor of Arts (BA) - History & Diplomatic Studies
University of Abuja