Grace Adedara Adewumi
Ado-Ekiti
Summary
A dedicated job seeker with a track record of fulfilling company requirements through reliable and methodical approaches. Proficient in thriving under pressure and embracing new circumstances and obstacles to amplify the organizational brand. Additionally, a committed Customer Service Specialist adept at prioritization and multitasking in dynamic work settings. Collaborates effectively within teams to achieve both personal and business objectives. Recognized for adeptly managing escalated customer support concerns. Also, a creative content writer with a flair for originality and innovation.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Specialist Clinic Assistant
University Health Service (Jaja Clinic | University of Ibadan| NYSC primary Place of Assignment
Ibadan, Nigeria
09.2023 - Current
- Assisted in coordinating the Director's daily activities by scheduling meetings, organizing mails, composing memos and reports, responding to emails professionally. Also actively participated in attending important meetings and events held both internally and externally.
- Managed patients intake process, including taking blood pressure and temperature prior to doctors examination.
- Executed seamless appointment scheduling and efficiently organized patients files for a specialist.
- Oversaw the wellbeing benefits of doctors and consultants as well as compiled monthly expense reports.
Customer Service Representative
Tasty and Spicy Food Outlet
Ado-Ekiti
01.2023
- Provided accurate information to customers about products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Waitress
Tasty and Spicy Food Outlet
Ado-Ekiti
01.2023
- Communicated daily specials to customers.
- Ensured a clean work station by regularly restocking supplies and wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
Cashier
Tasty and Spicy Food Outlet
Ado-Ekiti
01.2023 - 02.2024
- Operated cash register efficiently and accurately, processed payments by cash, transfer or credit card.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Balanced daily transactions on a computerized point-of-sale system (POS).
Edited a News Story
NATIONAL TELEVISION AUTHORITY
Ado-Ekiti
01.2021
- Compiled engaging content for news pieces
- Consulted with senior editors on complex issues related to storytelling.
- Edited and proofread social media and blog posts.
Covered a News Story
NATIONAL TELEVISION AUTHORITY
Ado-Ekiti
01.2021
- Assisted in researching and developing story ideas for content creation.
- Aided in generating a script aligned with research findings as directed by the Story Editor.
Customer Service Representative
PERFECT TREATS RESTAURANTS
Ado Ekiti
01.2021 - 03.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
Kitchen Assistant
PERFECT TREATS RESTAURANTS
01.2021
- Stocked supplies such as food items, beverages and utensils in serving stations, cupboards, refrigerators, and salad bars.
- Greeted customers entering the restaurant with a pleasant demeanor.
- Disposed of garbage in accordance with established procedures.
- Ensured that all kitchenware was properly washed before being put away for storage.
- Checked temperatures of freezers and refrigerators regularly to ensure proper functioning.
- Performed basic maintenance duties such as cleaning floors or walls.
Cashier
PERFECT TREATS RESTAURANTS
01.2021
- Checked cash drawer balances upon shift start to guarantee accurate amounts and enough change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Submission of daily rundown
MUHRI INTERNATIONAL TELEVISION
LAGOS
01.2019
- Maintained an organized filing system for all submitted documents.
Education
Bachelor of Arts - Mass Communication
Caleb University
Imota Road, Ikorodu,Lagos, Nigeria.09-2023
B.Sc. Mass Communication - Mass Communication
Caleb University
Imota Road, Ikorou, Lagos, Nigeria09-2023
Senior Secondary School Certificate {SSCE} -
Christlight Intl School
Ado Ekiti, Ekiti State, Nigeria07-2018
Junior Secondary School Certificate {JSCE} -
Bravford ASSDA Group of Schools
Ado Ekiti, Ekiti State, Nigeria. 07-2014
Bravford ASSDA Group of Schools -
Bravford ASSDA Group of Schools
Ado Ekiti, Ekiti State, Nigeria.01.2014
Godsblessing Comprehensive High School -
Godsblessing Comprehensive High School
Yemetu, Ibadan, Oyo state, Nigeria09-2012
Christ The Redeemer’s Nursery And Primary School -
Christ The Redeemer’s Nursery And Primary School
Redemption Camp, Mowe, Ogun State , Nigeria.05-2011
Primary School Leaving Testimonial ( BASIC 3-5) -
Christ The Redeemers Nursery And Primary School
Redemption Camp, Lagos, Nigeria01.2011
Royal Priesthood Academy (ROPAC) -
Royal Priesthood Academy (ROPAC)
Odo-Ona, Ibadan, Oyo State, Nigeria09-2008
Primary School (BASIC 1-2) -
Comforter Group of Schools
Ketu, Lagos,Nigeria01.2007
Skills
- Social Media Marketing
- Content Writing
- Photography Model
- Interpersonal and Communication Skills
Affiliations
I take pride in my ability to maintain a well-rounded lifestyle, where I seamlessly balance diverse aspects of my life. In addition to my professional pursuits, I actively pursue personal interests that contribute to my overall growth and satisfaction. Whether it's dedicating time to pursue hobbies like reading and writing, occasionally screaming out my lungs while singing or modeling for makeup artists or clothing brands or maintaining a healthy lifestyle through regular exercise and mindfulness practices, I prioritize a multifaceted approach to living. This dedication to balance not only nurtures my personal well-being but also fuels my effectiveness and creativity across all areas of my life, including my professional endeavors.
Accomplishments
- i was awarded most photogenic (female category) in my university when i was in 200 Level.
- I attended the Ekiti State Private School Games (EPSGA, 2017). i was a 100 meter silver medalist.
Timeline
Specialist Clinic Assistant
University Health Service (Jaja Clinic | University of Ibadan| NYSC primary Place of Assignment
09.2023 - Current
Customer Service Representative
Tasty and Spicy Food Outlet
01.2023
Waitress
Tasty and Spicy Food Outlet
01.2023
Cashier
Tasty and Spicy Food Outlet
01.2023 - 02.2024
Customer Service Representative
PERFECT TREATS RESTAURANTS
01.2021 - 03.2021
Edited a News Story
NATIONAL TELEVISION AUTHORITY
01.2021
Covered a News Story
NATIONAL TELEVISION AUTHORITY
01.2021
Kitchen Assistant
PERFECT TREATS RESTAURANTS
01.2021
Cashier
PERFECT TREATS RESTAURANTS
01.2021
Submission of daily rundown
MUHRI INTERNATIONAL TELEVISION
01.2019
Bachelor of Arts - Mass Communication
Caleb University
B.Sc. Mass Communication - Mass Communication
Caleb University
Senior Secondary School Certificate {SSCE} -
Christlight Intl School
Junior Secondary School Certificate {JSCE} -
Bravford ASSDA Group of Schools
Bravford ASSDA Group of Schools -
Bravford ASSDA Group of Schools
Godsblessing Comprehensive High School -
Godsblessing Comprehensive High School
Christ The Redeemer’s Nursery And Primary School -
Christ The Redeemer’s Nursery And Primary School
Primary School Leaving Testimonial ( BASIC 3-5) -
Christ The Redeemers Nursery And Primary School
Royal Priesthood Academy (ROPAC) -
Royal Priesthood Academy (ROPAC)
Primary School (BASIC 1-2) -
Comforter Group of Schools
- National Youth Service Corps (NYSC) Certificate June 2024
- B.sc Certificate ( Second Class Honors, Lower Division) September 2023
Certification
- National Youth Service Corps (NYSC) Certificate June 2024
- B.sc Certificate ( Second Class Honors, Lower Division) September 2023
Languages
English
First Language
Local Government Area
OYE L.G.A
Contact Address
Hezekiah Akinroye Street, Ado-Ekiti, Ekiti
blhackcanary@gmail.com
blhackcanary@gmail.com
Marital Status
Single
Training Skills Acquired
- Ongoing class on project management and content strategy
- Letty Hairdressing Salon, 2021
State Of Origin
Ekiti State
Sex
Female
Personal Information
Date of Birth: 08/01/02
References
- Dr O. Okunade, Department of Mass Communication, College of Arts, Social and Management Sciences, Caleb University, Imota, Ikorodu, Lagos, +2348033068872
- Dr Aderonke B. Ajav, Director JAJA Health clinic, University Health Service, University of Ibadan, Oyo State, +2348033272111
- Miss G.A. Adewumi, Department of Community Health Science, Faculty of Public Health, University of Medical Sciences, Ondo, Ondo, +2347031558639
Extracurricular Activities
- Enjoy sight seeing and road trips
- Love listening to music
- Love to sometimes escape reality by reading novels and writing stories.
- Organizing Events
- Love Modeling. I enjoy the spotlight.
Area Of Specialization
- Customer service
- Content Writing
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