Goodness Nkemakonam Ekwonu
Virtual Assistant ,Digital Creator,customer Service Representer,administrator
Ikeja,Lagos
Summary
Dynamic professional with a proven track record at Tony's Fine Foods, excelling in customer support and conflict resolution. Skilled in data entry and digital communication, I enhanced customer loyalty and satisfaction through effective problem-solving and attention to detail, driving repeat business and fostering long-lasting client relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tony's Fine Foods
05.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Virtual Assistant
Tony Onuaku
03.2025 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
Digital Content Creator
Cozi Furniture
09.2024 - Current
- Developed visually appealing graphics for social media, resulting in higher engagement rates.
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Analyzed performance metrics of digital content, identifying areas for improvement and adjusting strategies accordingly.
- Utilized a variety of multimedia formats in digital storytelling efforts to increase reader interest.
Sales Manager
Prince Callistus UDEH
01.2024 - 03.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
High School Diploma - Public Administration
Institute of Management And Technology
Enugu 09.2024
Skills
Data Entry & Internet Research
Timeline
Customer Service Representative
Tony's Fine Foods
05.2025 - Current
Virtual Assistant
Tony Onuaku
03.2025 - Current
Digital Content Creator
Cozi Furniture
09.2024 - Current
Sales Manager
Prince Callistus UDEH
01.2024 - 03.2025
High School Diploma - Public Administration
Institute of Management And Technology