Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

GOODNESS IHESIABA NWACHUKWU

CUSTOMER SERVICE EXECUTIVE/ACCOUNTANT
ABUJA
GOODNESS IHESIABA NWACHUKWU

Summary

Experienced Customer Executive with 6 years of experience providing technical support, training and assistance to variety of end users. Ambitious worker with excellent communication, time-management and prioritization skills. Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth. Organized and efficient customer service officer supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
years of professional experience
2
years of post-secondary education

Work History

ACCESS BANK PLC

CUSTOMER SERVICE OFFICER
01.2019 - Current

Job overview

  • Provided primary customer support to internal and external customers.
  • Promoted company brand and unique offerings through personalized customer service.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Established and accurately prepared customers accounts to complete new purchases.
  • Trained in conversational english and and local dialect to enhance banking service for customers.
  • Set up service appointments to handle advanced technical concerns at customer locations.
  • Responded to customer calls and emails to answer questions about products and services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

DIAMOND BANK PLC

CUSTOMER SERVICE EXECUTIVE
01.2016 - 01.2019

Job overview

  • Opens customer accounts by recording account information
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs
  • Prepares product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed.

CLOBEK NIG. LTD

Accountant Manager
01.2013 - 01.2015

Job overview

  • Confirmed financial status by monitoring revenue and expenses.
  • Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
  • Guided 10 employees by researching and interpreting accounting policies and applying observations and recommendations to operational issues.
  • Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
  • Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.

ABUJA URBAN MASS TRANSPORT COMPANY LIMITED

Supervisor
01.2012 - 01.2013

Job overview

  • Records and supervises bus carriage and monitors drivers and passenger relationship on daily basis
  • Reports drivers driving and manner on duty.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

PERFUMERY LTD

Sales Manager

Job overview

  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Details: Receives goods and record for incoming, ensure good customer relationship during and after sales
  • Reconcile receipts and cash register daily
  • Ensure adequate supply of goods to the store.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.

Education

DORBEN POLYTECHNIC
ABUJA NIGERIA

Diploma from Accounting
09.2010 - 01.2012

ALLISON
USA

CERTIFICATE from Certificate in Administrative Support
08.2022 - 09.2022

Zibeh Computers

National Diploma from Accounting

G.S.S. Gwarimpa SSCE Certificate.

L.E.A Primary School

School Leaving Certificate

ALLISON
USA

DIPLOMA IN INTERNATIONAL FINANCE from International Finance
01.2023 - 02.2023

Skills

Very Good Communication Skillsundefined

Timeline

ALLISON

DIPLOMA IN INTERNATIONAL FINANCE from International Finance
01.2023 - 02.2023

ALLISON

CERTIFICATE from Certificate in Administrative Support
08.2022 - 09.2022

CUSTOMER SERVICE OFFICER

ACCESS BANK PLC
01.2019 - Current

CUSTOMER SERVICE EXECUTIVE

DIAMOND BANK PLC
01.2016 - 01.2019

Accountant Manager

CLOBEK NIG. LTD
01.2013 - 01.2015

Supervisor

ABUJA URBAN MASS TRANSPORT COMPANY LIMITED
01.2012 - 01.2013

DORBEN POLYTECHNIC

Diploma from Accounting
09.2010 - 01.2012

Zibeh Computers

National Diploma from Accounting
04.2007

G.S.S. Gwarimpa SSCE Certificate.
04.2006

L.E.A Primary School

School Leaving Certificate
04.2000

Sales Manager

PERFUMERY LTD
GOODNESS IHESIABA NWACHUKWUCUSTOMER SERVICE EXECUTIVE/ACCOUNTANT