Hi, I’m
GOODNESS IHESIABA NWACHUKWU
CUSTOMER SERVICE EXECUTIVE/ACCOUNTANT
ABUJA
Summary
Experienced Customer Executive with 6 years of experience providing technical support, training and assistance to variety of end users. Ambitious worker with excellent communication, time-management and prioritization skills. Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships to support strategic sales growth. Organized and efficient customer service officer supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
2
years of post-secondary education
Work History
ACCESS BANK PLC
CUSTOMER SERVICE OFFICER
01.2019 - Current
Job overview
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Established and accurately prepared customers accounts to complete new purchases.
- Trained in conversational english and and local dialect to enhance banking service for customers.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
DIAMOND BANK PLC
CUSTOMER SERVICE EXECUTIVE
01.2016 - 01.2019
Job overview
- Opens customer accounts by recording account information
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed.
CLOBEK NIG. LTD
Accountant Manager
01.2013 - 01.2015
Job overview
- Confirmed financial status by monitoring revenue and expenses.
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures.
- Guided 10 employees by researching and interpreting accounting policies and applying observations and recommendations to operational issues.
- Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans.
- Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures.
ABUJA URBAN MASS TRANSPORT COMPANY LIMITED
Supervisor
01.2012 - 01.2013
Job overview
- Records and supervises bus carriage and monitors drivers and passenger relationship on daily basis
- Reports drivers driving and manner on duty.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
PERFUMERY LTD
Sales Manager
Job overview
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Details: Receives goods and record for incoming, ensure good customer relationship during and after sales
- Reconcile receipts and cash register daily
- Ensure adequate supply of goods to the store.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
Education
DORBEN POLYTECHNICABUJA NIGERIA
Diploma from Accounting
09.2010 - 01.2012
ALLISONUSA
CERTIFICATE from Certificate in Administrative Support
08.2022 - 09.2022
Zibeh Computers
National Diploma from Accounting
G.S.S. Gwarimpa
SSCE Certificate.
L.E.A Primary School
School Leaving Certificate
ALLISONUSA
DIPLOMA IN INTERNATIONAL FINANCE from International Finance
01.2023 - 02.2023
Skills
Very Good Communication SkillsAnalytical and Computing SkillsSelf-motivated and target orientedAbility to work well in a teamCustomer-oriented skillsAbility to learn quickly
Business development and planning
National accounts management
Vendor management
Extensive personal network
Product and service sales
Coaching and mentoring
B to B sales
Verbal and written communication
Operations
Time management
Relationship building
Strategic planning
Documentation and notes
Issue escalation
Online chat and email
Company policy adherence
Marketing
Presentation skills
Complaint resolution
Sales expertise
Training development aptitude
Recordkeeping strengths
Staff education and training
CRM
Creative problem solving
Administrative support
Money handling abilities
Receiving support
Service standard compliance
International sales support
Timeline
ALLISON
DIPLOMA IN INTERNATIONAL FINANCE from International Finance
01.2023 - 02.2023
ALLISON
CERTIFICATE from Certificate in Administrative Support
08.2022 - 09.2022
CUSTOMER SERVICE OFFICER
ACCESS BANK PLC
01.2019 - Current
CUSTOMER SERVICE EXECUTIVE
DIAMOND BANK PLC
01.2016 - 01.2019
Accountant Manager
CLOBEK NIG. LTD
01.2013 - 01.2015
Supervisor
ABUJA URBAN MASS TRANSPORT COMPANY LIMITED
01.2012 - 01.2013
DORBEN POLYTECHNIC
Diploma from Accounting
09.2010 - 01.2012
Zibeh Computers
National Diploma from Accounting
04.2007
G.S.S. Gwarimpa
SSCE Certificate.
04.2006
L.E.A Primary School
School Leaving Certificate
04.2000
Sales Manager
PERFUMERY LTD