Goodness Azike
Port Harcourt,Rivers State
Summary
Dynamic and detail-oriented Data Analyst Intern and Data Verification Analyst with over four years of experience in leveraging data to drive strategic decision-making. Proficient in statistical analysis, data visualization, and programming languages such as SQL, I have successfully executed projects that enhance business performance and operational efficiency. My expertise includes developing and implementing data quality assurance procedures, ensuring the integrity of data across various platforms. I have a proven track record of collaborating with cross-functional teams to analyze complex datasets, identify trends, and present actionable insights that inform organizational strategies.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Data analyst intern & Social Media Manager
Core Fertility Clinic
Port Harcourt, Rivers State
09.2023 - Current
- Employed advanced knowledge of Excel, from SUMIF to INDEX MATCH and Power Query formulas.
- Supported back-end infrastructure by managing web APIs and Azure SQL databases.
- Helped the team collect and analyse data to evaluate operational difficulties.
- Tracked site traffic and extracted monthly traffic reports to evaluate page performance.
Data Verification Analyst (Freelancer)
Aiera
New York, USA
09.2021 - 09.2023
- Analyzed data and information to identify issues and create tailored solutions.
- Conducted comprehensive data audits to ensure accuracy, completeness, and consistency of data across various platforms and databases.
- Collaborated with cross-functional teams to resolve data-related issues and streamline data verification processes.
Customer support specialist
Guaranty Trust Holding Company PLC (GTCO)
Lagos, Nigeria
08.2019 - 08.2021
- Accurately determined support level required by gathering customer and technology information.
- Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
- Provided valuable feedback to the product development team based on customer technical issues.
- Analysed and troubleshot application functionality, identifying root causes and best resolution.
- Liaised with third-party agencies for successful resolution of complex issues.
Customer Care Representative (Warm Calling)
IROKO TV
Lagos, Nigeria
04.2019 - 07.2019
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Established rapport with customers to encourage repeat business.
- Managed high-volume customer inquiries in a professional manner.
- Prioritised tasks to meet and exceed company objectives and goals.
- Exhibited excellent problem-solving skills for effective dispute resolution.
Sales Supervisor
Shandee's Fast Food Restaurant
Port Harcourt, Rivers State
02.2018 - 12.2018
- Managed customer queries to improve overall service experience.
- Developed new sales strategies for enhanced revenue generation.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Conducted regular staff training to increase product knowledge and sales skills.
Food technologist
Rufus Giwa Polytechnic (NYSC)
Owo, Ondo State
11.2016 - 10.2017
- Planned and updated curricula and lesson plans to continuously improve subject coverage.
- Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
- Observed and documented behaviors and actions of students.
- Developed lesson plans to teach course materials according to schedule
Math Educator
Merit Base International Christian School
Aba, Abia State
01.2016 - 10.2016
- Partnered with parents for consistent communication about children's progress, contributing towards home-school collaboration.
- Delivered engaging mathematics lessons, ensuring improved understanding of complex concepts.
- Implemented innovative teaching techniques to facilitate student learning.
- Created an inclusive classroom environment, promoting equal learning opportunities for all students.
- Authored a Math Book for Basic 4, 5 & 6 Pupils.
Education
Higher National Diploma - Food Technology
Federal Polytechnic Nekede
01.2010 - 09.2015
Skills
- Power BI
- Data visualisation
- SQL querying
- Tools customization
- Data collection and analysis
- Process development
- Data-driven decision making
- Communication excellence
- Excel expertise
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Certification
SQL: A Practical Introduction for Querying Databases By IBM
Accomplishments
Author of Mathematics Textbooks for Grades 4, 5, and 6 - DIY Mathematics
Timeline
Data analyst intern & Social Media Manager
Core Fertility Clinic
09.2023 - Current
Data Verification Analyst (Freelancer)
Aiera
09.2021 - 09.2023
Customer support specialist
Guaranty Trust Holding Company PLC (GTCO)
08.2019 - 08.2021
Customer Care Representative (Warm Calling)
IROKO TV
04.2019 - 07.2019
Sales Supervisor
Shandee's Fast Food Restaurant
02.2018 - 12.2018
Food technologist
Rufus Giwa Polytechnic (NYSC)
11.2016 - 10.2017
Math Educator
Merit Base International Christian School
01.2016 - 10.2016
Higher National Diploma - Food Technology
Federal Polytechnic Nekede
01.2010 - 09.2015
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