Summary
Overview
Work history
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Goodness Azike

Port Harcourt,Rivers State

Summary

Dynamic and detail-oriented Data Analyst Intern and Data Verification Analyst with over four years of experience in leveraging data to drive strategic decision-making. Proficient in statistical analysis, data visualization, and programming languages such as SQL, I have successfully executed projects that enhance business performance and operational efficiency. My expertise includes developing and implementing data quality assurance procedures, ensuring the integrity of data across various platforms. I have a proven track record of collaborating with cross-functional teams to analyze complex datasets, identify trends, and present actionable insights that inform organizational strategies.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Data analyst intern & Social Media Manager

Core Fertility Clinic
Port Harcourt, Rivers State
2023.09 - Current
  • Employed advanced knowledge of Excel, from SUMIF to INDEX MATCH and Power Query formulas.
  • Supported back-end infrastructure by managing web APIs and Azure SQL databases.
  • Helped the team collect and analyse data to evaluate operational difficulties.
  • Tracked site traffic and extracted monthly traffic reports to evaluate page performance.

Data Verification Analyst (Freelancer)

Aiera
New York, USA
2021.09 - 2023.09
  • Analyzed data and information to identify issues and create tailored solutions.
  • Conducted comprehensive data audits to ensure accuracy, completeness, and consistency of data across various platforms and databases.
  • Collaborated with cross-functional teams to resolve data-related issues and streamline data verification processes.

Customer support specialist

Guaranty Trust Holding Company PLC (GTCO)
Lagos, Nigeria
2019.08 - 2021.08
  • Accurately determined support level required by gathering customer and technology information.
  • Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
  • Provided valuable feedback to the product development team based on customer technical issues.
  • Analysed and troubleshot application functionality, identifying root causes and best resolution.
  • Liaised with third-party agencies for successful resolution of complex issues.

Customer Care Representative (Warm Calling)

IROKO TV
Lagos, Nigeria
2019.04 - 2019.07
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly.
  • Established rapport with customers to encourage repeat business.
  • Managed high-volume customer inquiries in a professional manner.
  • Prioritised tasks to meet and exceed company objectives and goals.
  • Exhibited excellent problem-solving skills for effective dispute resolution.

Sales Supervisor

Shandee's Fast Food Restaurant
Port Harcourt, Rivers State
2018.02 - 2018.12
  • Managed customer queries to improve overall service experience.
  • Developed new sales strategies for enhanced revenue generation.
  • Delivered excellent customer service by addressing and resolving issues promptly.
  • Conducted regular staff training to increase product knowledge and sales skills.

Food technologist

Rufus Giwa Polytechnic (NYSC)
Owo, Ondo State
2016.11 - 2017.10
  • Planned and updated curricula and lesson plans to continuously improve subject coverage.
  • Boosted student learning by facilitating in-depth classroom discussions to expand upon lectures.
  • Observed and documented behaviors and actions of students.
  • Developed lesson plans to teach course materials according to schedule

Math Educator

Merit Base International Christian School
Aba, Abia State
2016.01 - 2016.10
  • Partnered with parents for consistent communication about children's progress, contributing towards home-school collaboration.
  • Delivered engaging mathematics lessons, ensuring improved understanding of complex concepts.
  • Implemented innovative teaching techniques to facilitate student learning.
  • Created an inclusive classroom environment, promoting equal learning opportunities for all students.
  • Authored a Math Book for Basic 4, 5 & 6 Pupils.

Education

Higher National Diploma - Food Technology

Federal Polytechnic Nekede
2010.01 - 2015.09

Skills

  • Power BI
  • Data visualisation
  • SQL querying
  • Tools customization
  • Data collection and analysis
  • Process development
  • Data-driven decision making
  • Communication excellence
  • Excel expertise

Certification

SQL: A Practical Introduction for Querying Databases By IBM

Accomplishments

Author of Mathematics Textbooks for Grades 4, 5, and 6 - DIY Mathematics

Timeline

Data analyst intern & Social Media Manager

Core Fertility Clinic
2023.09 - Current

Data Verification Analyst (Freelancer)

Aiera
2021.09 - 2023.09

Customer support specialist

Guaranty Trust Holding Company PLC (GTCO)
2019.08 - 2021.08

Customer Care Representative (Warm Calling)

IROKO TV
2019.04 - 2019.07

Sales Supervisor

Shandee's Fast Food Restaurant
2018.02 - 2018.12

Food technologist

Rufus Giwa Polytechnic (NYSC)
2016.11 - 2017.10

Math Educator

Merit Base International Christian School
2016.01 - 2016.10

Higher National Diploma - Food Technology

Federal Polytechnic Nekede
2010.01 - 2015.09

Similar Profiles

View more profilesCreate profile
Goodness Azike