Hi, I’m
Goodness Azike
Etiosa,Lagos
Summary
Results-driven Analyst offering 5 years of experience. Adept at helping companies improve operational efficiency and team productivity. Detail-orientated leader committed to delivering impactful operational change projects. Skilled at developing tailored solutions to challenging operational issues. Demonstrates exceptional analytical and data modelling practices to produce successful and smooth-running projects.
Overview
8
years of professional experience
6
years of post-secondary education
Work History
AieraNew York, United states
Event Verification Analyst
09.2021 - Current
Job overview
- Developing and implementing procedures for data validation and quality control to improve data accuracy and completeness.
- Automated tasks to increase efficiency and reduce department workload.
- Verified and input data from external sources, confirming accuracy before integration.
- Providing reports and analysis to support decision-making and data-driven decisions.
- Designed and implemented business solutions to align with objectives and industry best practices.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
Guaranty Trust Holding Company PLC (GTCO)Lagos, Nigeria
Technical support specialist
08.2019 - 08.2021
Job overview
- Consistently exceeded customer expectations, managing status calls to advise progress during issue lifecycle.
- Liaised with third-party agencies for successful resolution of complex issues.
- Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
- Accurately determined support level required by gathering customer and technology information.
- Analysed and troubleshot application functionality, identifying root causes and best resolution.
- Leveraged IT Help Desk and 2nd Line Support background to enhance technical problem-solving capabilities.
Merit Base Int'l Christian SchoolsAba, Nigeria
Math instructor
01.2016 - 12.2018
Job overview
- Catered to different learning styles using diverse teaching methods and formats.
- Drafted lectures and interactive lessons to enhance literacy and numeracy.
- Built comprehensive understanding of mathematical concepts, methods, and vocabulary.
- Assigned homework and out-of-class activities to underscore course concepts.
- Led extracurricular activities to promote holistic wellbeing.
- Authored a Math Book for Basic 4,5 & 6
Education
Federal Polytechnic NekedeNigeria
Higher National Diploma from Food Sciences And Technology
01.2010 - 10.2015
Skills
- Information gathering
- Data entry
- Process improvement
- Customer service
- Finance management
- Research
- Leadership
- Time management
- Team building
- Creative problem-solving
Languages
English
Fluent
Timeline
Event Verification Analyst
Aiera
09.2021 - Current
Technical support specialist
Guaranty Trust Holding Company PLC (GTCO)
08.2019 - 08.2021
Math instructor
Merit Base Int'l Christian Schools
01.2016 - 12.2018
Federal Polytechnic Nekede
Higher National Diploma from Food Sciences And Technology
01.2010 - 10.2015
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