GOODNESS ALEX
Lagos-ikeja
Summary
Proven IT Support Engineer with a track record of enhancing system performance and reducing downtime at Monitor Healthcare Limited. Skilled in network troubleshooting and firewall management, I excel in diagnosing complex issues, fostering team collaboration, and driving significant process improvements. My mentorship of junior engineers highlights my commitment to team development and operational excellence.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Monitor Healthcare Limited
02.2021 - Current
- Offered assistance in implementing and developing training programs.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
IT Support Engineer
Northridge Engineering Limited
04.2018 - Current
- Developed cost estimates and project specifications for proposals.
- Provided input to team lead regarding areas for process and procedural improvement.
- Monitored and evaluated engineering performance to recommend improvements.
- Conducted research to identify and evaluate new technologies and concepts.
- Collaborated with other departments to facilitate successful project completion.
- Trained and mentored junior engineers, providing guidance and direction.
Education
Bachelor Of Computer Science - Computer Science
University of Illorin
Illorin, Nigeria07.2014
Skills
- Wireless Networking
- Hardware diagnostics
- Firewall Management
- Network Troubleshooting
- Software Installation
Timeline
IT Support Engineer
Monitor Healthcare Limited
02.2021 - Current
IT Support Engineer
Northridge Engineering Limited
04.2018 - Current
Bachelor Of Computer Science - Computer Science
University of Illorin
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