Websites
Summary
Skills
Work History
Education
Certification
Accomplishments
Languages
Music, Football
Overview
CustomerServiceRepresentative
Golden Nwaogu

Golden Nwaogu

Federal Capital Teritory, Abuja

Summary

An organized and dependable business-minded IT professional with over 4 years of experience in administration, management, and supporting enterprise networks, SOHO networks and server environments. Successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Skills

  • Skilled in TCP/IP, LAN and WAN Enterprise technologies
  • Routing and Switching
  • Cisco, Mikrotik, Huawei and
  • Ubiquiti (Switches, 24Ghz, 5Ghz Microwave radios, routers)
  • Remote technical support
  • Excellent communication and Customer service skill
  • Experience with Zoho, NMS, UISP , Centerity, Splynx, Winbox, Office
  • Productivity tools, active Directory, Google earth
  • Network systems, hardware and Software installations
  • Routine Inspections and Performance testing
  • Linus and Windows server
  • Technical Analysis
  • Datacenter support
  • Firewalls and endpoint security
  • Microsoft 365

Work History

Datacenter Engineer

RTCOM, Federal Capital Territory
01.2023 - Current
  • Assisted in maintaining the regular computer maintenance schedule as well as answering support calls
  • Implemented daily inspections/walk-throughs, throughout the data center conducting routine error reporting on servers and systems regularly, keeping network fully operational always
  • Supported customers having data connectivity issues, assisting with troubleshooting and rebooting of hardware
  • Updated and reconfigured existing and new servers with current software and operating systems
  • Maintained inventory of IT supplies by checking and documenting levels regularly
  • Skilled at working independently and collaboratively in a team environment.

Contract- Senior Network Consultant

Browsepoint Nigeria Limited
01.2022 - Current
  • Worked flexible hours across night, weekend and holiday shifts
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Upgraded and expanded network systems and components.
  • Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking
  • Developed IT system specifications after evaluating customer's nature of work and business volume
  • Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.

Network Administrator

Dotmac Technologies Limited
01.2021 - 12.2022
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
  • Monitored system performance and responded to alerts
  • Identified and immediately resolved issues with network devices
  • Authored documentation for system configuration and troubleshooting
  • Maintained network hardware and software and monitored network to support network availability to end users
  • Managed computer operation scheduling, backup, storage and retrieval functions
  • Supported project planning team to promptly address hardware and software problems and network emergencies
  • Configured and maintain operational status of over 600 MikroTik,Huawei and Ubiquiti routers/switches, implement various routing protocols like MPLS, OSPF, and BGP.

Technical Support Team Lead

Dotmac Technologies LTD
04.2020 - 12.2020
  • Managed a 6-member team of support technicians
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Used ticketing systems to manage and process support actions and requests
  • Configured hardware and granted system permissions to new employees
  • Coordinated with technical support, service provisioning and salesteams to deliver network services at or above
  • SLA requirements

Support Engineer

Dotmac Technologies LTD
05.2019 - 03.2020
  • Assisted clients with general support for hardware, peripherals, network connections, and external software
  • Coordinated with Level 1 technical support specialists to take over calls outside their level of support
  • Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length
  • Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.

Education

Bachelor's Degree - Computer Science

Michael Okpara University of Agriculture
10.2018

Certification

  • Network+, Comptia - December, 2022
  • Certified Network Security Specialist - International Cyber Security Institute - August, 2020
  • Proficiency in Management - Nigerian Institute of Management - December, 2020

Accomplishments

  • Setup of LAN (switches, access points, cabling) at Standards Organization of Nigeria, cooperate headquarters Abuja.
  • Deployment/configuration of network security cameras at Defense Intelligence College Karu, Abuja
  • Coordinated a team of 6 members in installing DNS servers, network monitoring and management software such as PRTG, Unifi controller, Ubiquity network management system
  • Collaborated with a team of diverse members in the design and implementation of project ENHIS
  • Contributed in the deployment of free public WI-FI in Surulere, Lagos with over 2000 daily users and authenticates with Google or Facebook profiles for analytical and statistical purposes.

Languages

English
Proficient
C2
Igbo
Proficient
C2

Music, Football

I enjoy listening to music and watching football.

Overview

4
4
years of professional experience
1
1
Certificate

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Golden Nwaogu