An organized and dependable business-minded IT professional with over 4 years of experience in administration, management, and supporting enterprise networks, SOHO networks and server environments. Successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.
Skills
Skilled in TCP/IP, LAN and WAN Enterprise technologies
Excellent communication and Customer service skill
Experience with Zoho, NMS, UISP , Centerity, Splynx, Winbox, Office
Productivity tools, active Directory, Google earth
Network systems, hardware and Software installations
Routine Inspections and Performance testing
Linus and Windows server
Technical Analysis
Datacenter support
Firewalls and endpoint security
Microsoft 365
Work History
Datacenter Engineer
RTCOM, Federal Capital Territory
01.2023 - Current
Assisted in maintaining the regular computer maintenance schedule as well as answering support calls
Implemented daily inspections/walk-throughs, throughout the data center conducting routine error reporting on servers and systems regularly, keeping network fully operational always
Supported customers having data connectivity issues, assisting with troubleshooting and rebooting of hardware
Updated and reconfigured existing and new servers with current software and operating systems
Maintained inventory of IT supplies by checking and documenting levels regularly
Skilled at working independently and collaboratively in a team environment.
Contract- Senior Network Consultant
Browsepoint Nigeria Limited
01.2022 - Current
Worked flexible hours across night, weekend and holiday shifts
Reviewed logs for all networking devices for unresolved abnormalities and problems.
Upgraded and expanded network systems and components.
Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking
Developed IT system specifications after evaluating customer's nature of work and business volume
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Network Administrator
Dotmac Technologies Limited
01.2021 - 12.2022
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system
Monitored system performance and responded to alerts
Identified and immediately resolved issues with network devices
Authored documentation for system configuration and troubleshooting
Maintained network hardware and software and monitored network to support network availability to end users
Managed computer operation scheduling, backup, storage and retrieval functions
Supported project planning team to promptly address hardware and software problems and network emergencies
Configured and maintain operational status of over 600 MikroTik,Huawei and Ubiquiti routers/switches, implement various routing protocols like MPLS, OSPF, and BGP.
Technical Support Team Lead
Dotmac Technologies LTD
04.2020 - 12.2020
Managed a 6-member team of support technicians
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
across various time zones
Collaborated with supervisors to escalate and address customer inquiries or technical issues
Used ticketing systems to manage and process support actions and requests
Configured hardware and granted system permissions to new employees
Coordinated with technical support, service provisioning and salesteams to deliver network services at or above
SLA requirements
Support Engineer
Dotmac Technologies LTD
05.2019 - 03.2020
Assisted clients with general support for hardware, peripherals, network connections, and external software
Coordinated with Level 1 technical support specialists to take over calls outside their level of support
Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater
length
Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been
spent on a single ticket.
Education
Bachelor's Degree - Computer Science
Michael Okpara University of Agriculture
10.2018
Certification
Network+, Comptia - December, 2022
Certified Network Security Specialist - International Cyber Security Institute - August, 2020
Proficiency in Management - Nigerian Institute of Management - December, 2020
Accomplishments
Setup of LAN (switches, access points, cabling) at Standards Organization of Nigeria, cooperate headquarters Abuja.
Deployment/configuration of network security cameras at Defense Intelligence College Karu, Abuja
Coordinated a team of 6 members in installing DNS servers, network monitoring and management software such as PRTG, Unifi controller, Ubiquity network management system
Collaborated with a team of diverse members in the design and implementation of project ENHIS
Contributed in the deployment of free public WI-FI in Surulere, Lagos with over 2000 daily users and authenticates with Google or Facebook profiles for analytical and statistical purposes.
Front Desk Receptionist at Commandant's Office, Port Harcourt International AirportFront Desk Receptionist at Commandant's Office, Port Harcourt International Airport
National Youth Service Corp at National Information Technology and Development Agency (NITDA)National Youth Service Corp at National Information Technology and Development Agency (NITDA)