Godwin Onyebuchi Nwofe-Igbo
Service Desk Analyst
Enugu
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Service Desk Analyst
Tenece Professional Services
Abakaliki
08.2021 - Current
- Facilitated Set-up of all fees payment on client switching platforms like Remita, Interswitch and Etranzact.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Carried out assessments to determine the need for changes in software configurations.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Acted as liaison between my organization and clients. Prepared and presented reports to update management on IT support operations.
- Operated and worked with equipment such as smartboard, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Service Desk Analyst
Tenece Professional Services[Chukwuemeka Odomuegwu Ojukwu University, Anambra state]]
Awka
11.2020 - 08.2021
- Facilitated Set-up of all fees payment on client switching platforms like Remita, Interswitch and Etranzact.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Carried out assessments to determine the need for changes in software configurations.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Acted as liaison between my organization and clients. Prepared and presented reports to update management on IT support operations.
- Operated and worked with equipment such as smartboard, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Service Desk Analyst
Tenece Professional Services[Imo State University, Owerri]
Owerri
09.2019 - 11.2020
- Facilitated Set-up of all fees payment on client switching platforms like Remita, Interswitch and Etranzact.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Acted as liaison between my organization and clients. Prepared and presented reports to update management on IT support operations.
- Carried out assessments to determine the need for changes in software configurations.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Operated and worked with equipment such as smartboard, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Service Desk Analyst
Tenece Professional Services[Ebonyi State University]
Abakaliki
07.2020 - 10.2020
- Facilitated Set-up of all fees payment on client switching platforms like Remita, Interswitch and Etranzact.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Carried out assessments to determine the need for changes in software configurations.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Acted as liaison between my organization and clients. Prepared and presented reports to update management on IT support operations.
- Operated and worked with equipment such as smartboard, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Service Desk Analyst
Tenece Professional Service[Federal University of Technology Owerri, Imo state]
Owerri
11.2018 - 06.2019
- Facilitated Set-up of all fees payment on client switching platforms.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Carried out assessments to determine the need for changes in software configurations.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Acted as liaison between my organization and clients.
Prepared and presented reports to update management on IT support operations. - Operated and worked with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Education
Bachelor of Science - Applied Mathematics
Federal University of Technology Owerri
Owerri, Imo State 11.2013 - 09.2018
Master of Science - Applied Mathematics
Ebonyi State University
Abakaliki, Ebonyi State 03.2023 - Current
Skills
Client relationship management
undefinedCertification
IBM Ideation
Timeline
Master of Science - Applied Mathematics
Ebonyi State University
03.2023 - Current
Service Desk Analyst
Tenece Professional Services
08.2021 - Current
IBM Ideation
01-2021
Service Desk Analyst
Tenece Professional Services[Chukwuemeka Odomuegwu Ojukwu University, Anambra state]]
11.2020 - 08.2021
Service Desk Analyst
Tenece Professional Services[Ebonyi State University]
07.2020 - 10.2020
Service Desk Analyst
Tenece Professional Services[Imo State University, Owerri]
09.2019 - 11.2020
Service Desk Analyst
Tenece Professional Service[Federal University of Technology Owerri, Imo state]
11.2018 - 06.2019
Bachelor of Science - Applied Mathematics
Federal University of Technology Owerri
11.2013 - 09.2018
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