Godwin Onyebuchi Nwofe-Igbo
Service Desk Analyst
Enugu
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Service Desk Analyst
Tenece Professional Services
Abakaliki
08.2021 - Current
- Facilitated Set-up of all fees payment on client switching platforms like Remita, Interswitch and Etranzact.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Carried out assessments to determine the need for changes in software configurations.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Acted as liaison between my organization and clients. Prepared and presented reports to update management on IT support operations.
- Operated and worked with equipment such as smartboard, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Service Desk Analyst
Tenece Professional Services[Chukwuemeka Odomuegwu Ojukwu University, Anambra state]]
Awka
11.2020 - 08.2021
- Facilitated Set-up of all fees payment on client switching platforms like Remita, Interswitch and Etranzact.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Carried out assessments to determine the need for changes in software configurations.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Acted as liaison between my organization and clients. Prepared and presented reports to update management on IT support operations.
- Operated and worked with equipment such as smartboard, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Service Desk Analyst
Tenece Professional Services[Imo State University, Owerri]
Owerri
09.2019 - 11.2020
- Facilitated Set-up of all fees payment on client switching platforms like Remita, Interswitch and Etranzact.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Acted as liaison between my organization and clients. Prepared and presented reports to update management on IT support operations.
- Carried out assessments to determine the need for changes in software configurations.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Operated and worked with equipment such as smartboard, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Service Desk Analyst
Tenece Professional Services[Ebonyi State University]
Abakaliki
07.2020 - 10.2020
- Facilitated Set-up of all fees payment on client switching platforms like Remita, Interswitch and Etranzact.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Carried out assessments to determine the need for changes in software configurations.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Acted as liaison between my organization and clients. Prepared and presented reports to update management on IT support operations.
- Operated and worked with equipment such as smartboard, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Service Desk Analyst
Tenece Professional Service[Federal University of Technology Owerri, Imo state]
Owerri
11.2018 - 06.2019
- Facilitated Set-up of all fees payment on client switching platforms.
- Confirmed all payment setup on the bank platforms.
- Carried out user acceptance test (UAT) on all applications.
- Facilitated set-up of all fees payment on platforms.
- Resolved client support issues/requests via ticketing app, email and phone calls.
- Established assertive relationship with key officials in managed client sites.
- Attended to customers via phone, email and physical visits to provide solutions to technical problems.
- Performed diagnostic tests and troubleshooting to identify clients issues.
- Provided customers with accurate information on products and services
- Developed and implemented technical procedures effective in quickly addressing customers’ problems to minimize downtime.
- Carried out assessments to determine the need for changes in software configurations.
- Educated clients on procedures for resolving or preventing recurrence of a technical problem
- Acted as liaison between my organization and clients.
Prepared and presented reports to update management on IT support operations. - Operated and worked with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc.
- Responded to inquiries about software issues.
- Maintained applications for clients.
Education
Bachelor of Science - Applied Mathematics
Federal University of Technology Owerri
Owerri, Imo State 11.2013 - 09.2018
Master of Science - Applied Mathematics
Ebonyi State University
Abakaliki, Ebonyi State 03.2023 - Current
Skills
Client relationship management
Technical documents comprehension
Data recovery
Desktop support
Customer service expert
Technical issues analysis
Application support
Software diagnosis
Staff education and training
Google Workspace
Certification
IBM Ideation
Timeline
Master of Science - Applied Mathematics
Ebonyi State University
03.2023 - Current
Service Desk Analyst
Tenece Professional Services
08.2021 - Current
IBM Ideation
01-2021
Service Desk Analyst
Tenece Professional Services[Chukwuemeka Odomuegwu Ojukwu University, Anambra state]]
11.2020 - 08.2021
Service Desk Analyst
Tenece Professional Services[Ebonyi State University]
07.2020 - 10.2020
Service Desk Analyst
Tenece Professional Services[Imo State University, Owerri]
09.2019 - 11.2020
Service Desk Analyst
Tenece Professional Service[Federal University of Technology Owerri, Imo state]
11.2018 - 06.2019
Bachelor of Science - Applied Mathematics
Federal University of Technology Owerri
11.2013 - 09.2018