Godwin Victor
Lekki
Overview
4
4
years of professional experience
2007
2007
years of post-secondary education
Work History
Operations Manager, Customer Experience
Blacks and Cooper's
Lagos
01.2024 - Current
- Developed and implemented customer service training programs to enhance team performance and service delivery.
- Streamlined operational processes to increase efficiency and reduce turnaround times for customer inquiries.
- Managed vendor relationships to ensure alignment with service quality standards and customer expectations.
- Facilitated cross-functional collaboration to address customer issues and improve overall service experience.
- Conducted data analysis to identify trends in customer satisfaction and inform strategic decision-making.
- Monitored service quality metrics to ensure compliance with established performance standards.
- Led process improvement initiatives that resulted in enhanced customer experience and reduced service costs.
Customer Service Representative
Broadway Cafeteria
Lagos
01.2023 - 12.2024
- Processed customer orders efficiently, ensuring timely delivery and accuracy.
- Assisted customers with inquiries regarding menu items and daily specials.
- Resolved customer complaints by offering effective solutions and alternatives.
- Collected customer feedback to improve service quality and product offerings.
- Maintained knowledge of menu items and promotional offers to inform customers.
- Collaborated with kitchen staff to ensure order accuracy and timely preparation.
- Monitored service quality to uphold cafeteria standards and customer satisfaction.
- Responded to customer inquiries with patience and clarity, fostering positive interactions.
Office Assistant
Nike Art Gallery
Lagos
01.2022 - 12.2023
- Managed travel arrangements for gallery staff, ensuring timely and efficient logistics.
- Coordinated meeting schedules for team members, optimizing use of shared resources.
- Facilitated communication between departments, enhancing collaboration on projects.
- Assisted in document preparation for exhibitions, ensuring all materials met quality standards.
- Maintained inventory of office supplies, preventing shortages and ensuring operational efficiency.
- Performed data entry for gallery records, maintaining accuracy and completeness of information.
- Organized and maintained filing systems, improving accessibility of documents.
- Supported event coordination by preparing materials and assisting with setup.
- Scheduled appointments with gallery artists and clients, enhancing customer relationships.
Education
Certified Commu - Information And Communication Technology
IBM
St Joseph Secondary School
Lagos, NigeriaTimeline
Operations Manager, Customer Experience
Blacks and Cooper's
01.2024 - Current
Customer Service Representative
Broadway Cafeteria
01.2023 - 12.2024
Office Assistant
Nike Art Gallery
01.2022 - 12.2023
Certified Commu - Information And Communication Technology
IBM
St Joseph Secondary School