Data Science
Godwin Nwalozie
Business Operations
Lagos,LA
Summary
Experienced professional with over 12 years of experience in Operations and sales management, clear understanding of tasks to improve KPIs for sales, revenue, people, projects and organizational performance.
Overview
9
9
Certifications
28
28
years of post-secondary education
17
17
years of professional experience
Work History
Enterprise Business Operations Manager
IBM
Victoria Island, Lagos
07.2020 - Current
- Act as trusted advisor, provide sales managers with insights to achieve country/ region targets
- Developed tracking templates for leads, utilizing reports from BI data warehouse.
- Ensured interlock across the routes to market before weekly submissions to MEA HQ
- Collaboration with sales and marketing teams to drive pipeline for revenue growth YoY.
- Set up and deploy quota, incentive for sellers
- Interfaced with Finance, for budget planning and talent needs with HR for country roll out.
- Deployment and utilization of Kaizen continuous improvement operational tools.
- Compliance and risk management, red flags, adherence to business conduct guidelines
- Resolved problems, improved operations and provided exceptional service.
Business Operations Manager for Central & West Afr
IBM
Victoria Island, Lagos
06.2014 - 07.2020
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Day to day support for sales managers with insights to achieve country/ region targets.
- OI pipeline build utilizing marketing and data insights for the region.
- Ensured interlock across the routes to market before weekly submissions to MEA HQ.
- Set up win plans & strategy meetings, cadence and gap closing utilizing pipeline metrics.
- CRM test Champion, overseeing migration from Sales Connect to Atlas CRM.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Country Sales Operations Manager for English Speak
IBM
Victoria Island, Lagos
01.2013 - 06.2014
- Utilized the Sales and Operations Planning (S&OP) technique to balance forecast
- Performance view improvement against budget and advice on gap reduction strategy.
- Rationalized transformation blueprint by analyzing, selecting, gaining approval for execution.
- Conduct regional cadence meetings to progress and track deals to closure
- Ensured interlock between the Global Market and Brand sales
Worked with marketing team and leadership team to agree go to market and sales offerings - Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Sales Execution Advisor for West Africa
IBM
Victoria island, Lagos
02.2011 - 06.2014
- Team strategy , executing 3- year strategy increasing IBM’s market footprint on CAMS and hiring the best talents in West Africa.
- CRM test Champion, overseeing migration from Oracle Siebel to Sales Connect platform
- Business controls, audit compliance procedures; client satisfaction deployment and ratings
- Administer unit revenue, cost, and expense budgets, and manage each to optimization.
- Profit, client satisfaction and satisfactory audits.
- Conformance to requirements on data entry by sales team into CRM tool
National Programme Coordinator(Financial Literacy)
Credit Awareness Nigeria
Ikoyi, Lagos
04.2009 - 02.2011
- Managed project scope, cost, and performance component of financial inclusion projects.
- Managed the project charter, control plans, and other quality related procedures.
- Monitor projects to ensure within scope and controlled to closure.
- Prepare status reports, proposals, and budgets for workshops.
- Inspections and audit activity, evaluating results, and initiated corrective action when required.
- Liaised with Government and private donors/agencies for funding
Business Support Officer
NITA West Africa
Apapa, Lagos
05.2008 - 12.2010
- Provide administrative and support functions to business managers
- Market research and analysis for key clients
- Monitoring and tracking of job progress, collating & reviewing reports.
- Tracking & managing project assets; haulage, cargo,
- Liaised with clients and relevant authorities in shipping and cargo clearing services
Internship (Management Information Systems)
Standards Organization of Nigeria
Lekki, Lagos
06.2004 - 12.2004
- Carry out correspondences with ISO & National Standard bodies, email & downloading
- Product Research and documentation,
- Training based on ISO Project Management and quality management Systems (ISO 9001)
- Liaise with SON library information services, collecting, consolidating project documents
- Liaise with foreign standard bodies, and stakeholders to develop standards for Nigerian market.
Education
Bachelor of Technology - Project Management & Technology
Bachelor of Technology. Project Management
Federal University Of Technology Owerrri 01.2000 - 12.2021
O Level Certificate (West African Exams Council) -
Command Day Secondary School Ojo Lagos State
Ojo, Lagos 02.1993 - 05.1999
Skills
Knowledge of business operations
Accomplishments
- Blue award - Best IBMer of 2016, by virtue of team player and value to business
- Outstanding Mathematics teacher , NYSC 2017
Certification
IBM Certification in Business Performance & Financial Measures in Six Sigma,
Interests
Financial Literacy
Wordpress
Travelling
Timeline
Enterprise Business Operations Manager
IBM
07.2020 - Current
Business Operations Manager for Central & West Afr
IBM
06.2014 - 07.2020
Country Sales Operations Manager for English Speak
IBM
01.2013 - 06.2014
Sales Execution Advisor for West Africa
IBM
02.2011 - 06.2014
National Programme Coordinator(Financial Literacy)
Credit Awareness Nigeria
04.2009 - 02.2011
Business Support Officer
NITA West Africa
05.2008 - 12.2010
Internship (Management Information Systems)
Standards Organization of Nigeria
06.2004 - 12.2004
Bachelor of Technology - Project Management & Technology
Bachelor of Technology. Project Management
01.2000 - 12.2021
O Level Certificate (West African Exams Council) -
Command Day Secondary School Ojo Lagos State
02.1993 - 05.1999
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