GODWIN JACOB ABAH
TotalEnergies
Port Harcourt
1
Certification
6
Years of experience
Business-focused IT support professional supporting internal clients, escalated issue resolution, and routine system maintenance. Contributes to minimal downtime, better service delivery, and compliance through network diagnostics, asset tracking, documentation, and cross-functional collaboration.
Work History
IT Support Engineer
2 Years 11 Months- Collaborated with cross-functional teams to resolve escalated issues, minimizing downtime.
- Provided frontline assistance to internal clients, enhancing service experience and satisfaction.
- Executed routine system maintenance to ensure compliance with standards.
- Updated documentation and asset records, helping maintain operational efficiency.
IT Support Specialist
3 Years 3 Months- Installed, configured, maintained, repaired, and troubleshot network infrastructure and devices across South South and Eastern regions, ensuring operational continuity.
- Provided remote support for compensation-related applications, improving user experience.
- Trained staff on secure data handling and customer-facing technologies.
- Facilitated deployment of employee self-service portals and payroll systems, enhancing user accessibility.
- Coordinated budgeting and system upgrades for HR and finance departments, ensuring alignment with organizational goals.
Education
Master of Computer - Computer Science
Bachelor of Science - Computer Science
GPA: 2.1
Higher National Diploma (HND) - Computer Science
GPA: Upper Credit
Skills
Technical Support
Technical Troubleshooting
Network Troubleshooting
Device Diagnostics
Incident Management
Workstation Maintenance
Service Management
User Support Strategies
Data analysis
Complaint resolution
Regulatory Compliance Awareness
Stakeholder management
Team training
Communication skills
Customer retention
Certification
- Professional Diploma in Customer Service & Marketing (ICDM)
- Certified Customer Service Professional (ACICRM)
- Chartered Institute of Customer Relationship Management (PGD)
- Microsoft Certified: Azure Fundamentals
- Cisco Certified Network Associate (CCNA)
- Professional Certificate in Data Analytics
- Health Safety and Environmental Professional (HSE) Level 1–3
- Human Resources Management Association (HRMA)
- Computer Professionals of Nigeria (CPN)
Projects & Achievements
Reduced ticket resolution time by 90% through process optimization., Led migration to Microsoft 365 Authenticator, improving collaboration and reducing downtime across Eastern Region., Supported implementation of payroll automation tools, enhancing accuracy and compliance for South- South Region.
Timeline
IT Support Engineer
TotalEnergies
11.2023 - CurrentRead More
IT Support Specialist
Heritage Bank Plc
08.2020 - 11.2023Read More
Ignatius Ajuru University of Education
Master of Computer from Computer Science
Read More
Ignatius Ajuru University of Education
Bachelor of Science from Computer Science
Read More
The Federal Polytechnic, Kaura Namoda
Higher National Diploma (HND) from Computer Science
Read More