Godween Francis
HOTEL MANAGER
Ahmedabad
Summary
Skilled Business Development leader offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
23
23
years of professional experience
24
24
years of post-secondary education
Work History
BDM – OPERATIONS & SALES
DACROSS ENTERPRISES NIGERIA LTD.
8 2022 - Current
- Working as Business development manager – Hotel daily operations and Corporate Sales for National and International clients who are looking for accommodation in budget category as the Covid Pandemic has pushed many corporate as well as individuals into cost cutting and minimizing the travel expenses
- Planning and implementing various tariff and meal plans with discount and attractive offers to pull the crowd by branding and promotional activities
- Approaching International and National respective peoples through social media and email marketing, or by cold calls to reach out the maximum numbers of visitors
- Maintaining complete record of all upcoming events and exhibitions for bulk bookings and offering best competitive rates to organizations by managing different online portals.
GENERAL MANAGER- RESORT
KOSTAMAR BEACH RESORT
11.2016 - 07.2022
- Supervise, monitor and assist other HOD’s in operations including guest service, food & beverages, convention services, housekeeping, maintenance, human resources, sales and finance
- Assist in categorizing room rates, allocating funds to departments, approving expenditures, establishing standards for guest service, room decor, food quality and special event operations
- Planning and organising accommodation, catering and other hotel services, promoting and marketing the business, recruiting, training and monitoring staff, planning work schedules for individuals and teams, meeting and greeting customers, dealing with customer complaints and comments, addressing problems and troubleshooting, ensuring events and conferences run smoothly, supervising maintenance, supplies, renovations and furnishings, dealing with contractors and suppliers, ensuring security is effective, carrying out inspections of property and services, ensuring compliance with licensing laws, health and safety and other statutory regulations.
RESORT MANAGER
SNESH RESORT PVT LTD.
12.2010 - 10.2016
- Coordinating with resort staff to organize functions or events for guests
- In charge of hiring, training, and scheduling new staff members, maintaining employee records
- Scheduling and lead staff meetings to regularly communicate with staff and to ensure that all departments are meeting the resort's standards, Sales cold and warm calling, follow up on potential business leads, Monitoring payroll, customer billing, assisting in marketing and sales campaigns, ensuring positive customer experiences by maintaining high-quality facilities and remedying problems, conducting room, kitchen, and grounds inspections to make sure that they are all up to code
- Welcoming guests at arrival, create standards surveys, and find acceptable solutions to problems.
ASST. FRONT OFFICE MANAGER
HOTEL INDER RESIDENCY
05.2005 - 11.2010
- Coordinating and assisting the front office Manager from time to time, monitoring the Front Office employees to make sure all guests receive prompt and personal recognition, taking care of the front desk operation including guest registration, room assignment and check-out procedures
- Making soft relation with corporate as well as individual guests directly or by online media for repeating of their visit and recommendation to other clients
- Monitoring the night audit
ASST. MANAGER
KABIRA COUNTRY CLUB
08.2001 - 03.2005
- Completed practical training of 1 year in F&B, Housekeeping and Reception areas and worked as Assistant to the General Manager
- Worked in night shifts for 6 months to get the experience of night audit, day closing procedure and maintaining overnight room occupancy register, midnight summary and settlements of bills & payments, Cash handover to accounts according to the bills
- Learned most of the front office operations and procedures with the seniors.
Education
Primary Education -
St. Joseph Convent School
01.1975 - 04.1981
Secondary Education - undefined
Pragati English Medium
01.1982 - 04.1986
Higher Secondary Education - undefined
National Open School
01.1987 - 04.1989
Trainee - undefined
Private Companies
01.1990 - 04.1998
Industrial Training - undefined
HOTEL OPERATIONS MANAGEMENT
Ahmedabad, INDIA 01.1999 - 04.2001
Skills
- Designing of Logo, Banners and Webpage for marketing, branding & promotional activities
- MS Office, Word, Excel, Publisher
- Knowledge of Hotel Software’s
- Internet & Email expertise
- Relationship building and management
- Customer Service
- Industry Expertise
- Knowledge of Social Media marketing
- Business Development
Personal Information
- Place of Birth: Ahmedabad
- Date of Birth: 05/13/70
- Nationality: Indian
- Marital Status: Married
- Religion: Protestant Christian
Contactmobile
+91 8866002645
Languages
English
Hindi
Gujarati
Personalprofile - Description
Honest, Flexible, self-motivated individual of high integrity. Well conversant in planning customer relation and supervision techniques, seeking for challenging Position of responsibility and advancement in Resort / Hospitality & Service Industry. Good Communication, Interpersonal & Organizational skills, Expert in Corporate Sales, Can effectively work individual or as a team.
References
On request
Nationality
Indian
Disclaimer
I declare that the above information is true and best of my knowledge.
Timeline
GENERAL MANAGER- RESORT
KOSTAMAR BEACH RESORT
11.2016 - 07.2022
RESORT MANAGER
SNESH RESORT PVT LTD.
12.2010 - 10.2016
ASST. FRONT OFFICE MANAGER
HOTEL INDER RESIDENCY
05.2005 - 11.2010
ASST. MANAGER
KABIRA COUNTRY CLUB
08.2001 - 03.2005
Industrial Training - undefined
HOTEL OPERATIONS MANAGEMENT
01.1999 - 04.2001
Trainee - undefined
Private Companies
01.1990 - 04.1998
Higher Secondary Education - undefined
National Open School
01.1987 - 04.1989
Secondary Education - undefined
Pragati English Medium
01.1982 - 04.1986
Primary Education -
St. Joseph Convent School
01.1975 - 04.1981
BDM – OPERATIONS & SALES
DACROSS ENTERPRISES NIGERIA LTD.
8 2022 - Current
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