Mixology
Godstime Ogie
Bartender
03 Amisu Sule Street Akesan, Lasu Isheri Road,Lagos State
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Versatile Lounge Manager/ Bar supervisor/Bartender adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver with 5 years of experience.
Adept at anticipating needs of patrons from all walks of life. Strong team player with well honed management, supervisor and customer service skills.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Lounge Manager/Bar Manager
Mílíki Private Lounge, Mílíki Living Limited
Victoria Island , Lagos
02.2019 - 09.2022
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Head of Waiter/service Staff
Bheerhugz Cafe ICM
Ikeja, Lagos
03.2015 - 11.2018
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
04.1997 - 08.2003
10.2003 - 07.2009
Skills
Wine and liquor knowledge
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Documented and resolved customer complaints which which enhanced the number of regular customers base by 20%.
- Resolved product issue through consumer testing.
- Supervised team of 11 staff members.
- Conceived and originated a new mix of drinks that gained the status of the ‘top beverage’ of the bar.
- Attained employee of the month award twice in one year owing to exceptional bartending and bar maintenance work.
Interests
Music
Technology
Reading
Philosophy
HONORS & AWARDS
Recognition award for best employee
2019 and 2021
Miliki Living Limited
Documented customer feedback and resolved complaints which resulted in exceptional customer service and satisfaction thereby leading to sales and business growth.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lounge Manager/Bar Manager - Mílíki Private Lounge, Mílíki Living Limited
02.2019 - 09.2022
Head of Waiter/service Staff - Bheerhugz Cafe ICM
03.2015 - 11.2018
Command Day Secondary School - ,
10.2003 - 07.2009
Command Children School Ojo - ,
04.1997 - 08.2003
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