GOD'SPOWER EDWARD

· Responsible for planning, developing, implementing and managing the overall digital marketing strategy.

· Responsible for a large portion of the business's online presence focused on social media.

· Assisting in the formulation of strategies to build a lasting digital connection with consumers.

· Assisting in performing market research.

· Assisting in strategizing with other marketing professionals and creating content to aid in the success of marketing campaigns.

· Research competitors’ pricing and products.

· Decide on appropriate placement of ads.

· Assisting to determine what content will reach customers

· Scale campaigns to maximize ROI.

· Measure digital traffic.

· Optimize paid advertising campaigns.

· Research advertising trends.

· Publish digital marketing content online.

• Supervised team of 3 front desk agents and helped to resolve issues arising during shifts.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Tracking all daily reports to reflect correctly the number of arrivals and departures.
• Ensured that any late disputed charges are resolved for all check outs.
• Ensured reservations are confirmed, the correct room number is assigned and room keys activated accordingly.
• Ensured that the Housekeepers are efficient in preparing the rooms for check-in by adequately tracking their performance.
• Ensured that the cashier reports are accurately done and raise any queries where necessary.

• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Established and upheld high standards, promoting great customer service and assistance to guests.
• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Solicited and reviewed guest feedback and promptly resolved complaints.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Excellent English comprehension and communication skills
• Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
• Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
• Planned and executed marketing activities to improve property brand and increase revenue.
• Evaluated and promptly resolved lodging facility operational issues.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
• Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
• Implemented successful strategies to increase customer satisfaction.