GLORY OLUWATOSIN OGUNTIFA
EXECUTIVE ASSISTANT
Oshodi
Summary
Experienced Virtual Executive Assistant and Administrative Manager with over five years of providing high-level administrative support and virtual assistance to executives and teams. Specializing in calendar management, scheduling, and organizational efficiency. Currently pursuing an MBA in Management, I bring a solid academic foundation and practical expertise to jobs done.
As a graduate of English Language, I have exceptional written and verbal communication skills, enabling clear, effective interactions. I am adept at managing schedules, handling correspondence, conducting research, and performing diverse administrative tasks. Proven track record demonstrates enhanced productivity and efficiency in remote work environments. Organized, detail-oriented, and skilled in digital tools, I am committed to contributing meaningfully to a dynamic organization.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
EXECUTIVE VIRTUAL ASSISTANT/ADMIN MANAGER
CCBE CONSULT
01.2021 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Organized and managed team tasks using Trello and Asana.
- Managed CRM input, exports and clean up.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Coordinated Skype calls across multiple time zones.
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed diverse range of administrative tasks, ensuring timely preparation and submission of documents and reports.
- Delivered comprehensive market analysis reports, aiding in strategic planning and competitive positioning.
- Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
E-business Operations/Cards, Alternative Channels
Union Bank of Nigeria
02.2019 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
Retail Loan Officer/Credit Bureau
Union Bank of Nigeria
01.2017 - 02.2019
- Exceeded monthly performance goals by diligently following up on leads and maintaining a proactive approach to client outreach.
- Leveraged knowledge of industry trends and competitor offers to successfully negotiate better rates for clients, resulting in increased loan volume.
- Worked closely with clients throughout the entire loan process, addressing any questions or concerns promptly.
- Enhanced customer satisfaction by providing personalized loan solutions tailored to individual needs.
- Assisted in training new loan officers, sharing industry expertise and best practices for success in the role.
- Kept up-to-date on regulatory changes to ensure full compliance with all federal and state lending guidelines.
- Collaborated with underwriters and processors for timely loan closings, ensuring a positive borrower experience.
- Maintained detailed records of all borrower interactions, ensuring seamless handover between team members when necessary.
English Teacher (NYSC)
NYSC
01.2015 - 12.2016
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
Education
MBA - MANAGEMENT
OBAFEMI AWOLOWO UNIVERSITY
OSUN STATE, NIGERIA 08.2024 - Current
Bachelor of Arts - ENGLISH LANGUAGE
OBAFEMI AWOLOWO UNIVERSITY
OSUN STATE NIGERIA 04.2009 - 10.2014
Skills
Calendar Management
Social Media Updating
Meeting Scheduling
File Organization
CRM Management
Spreadsheet Management
Organizational Skills
Administrative Support
Scheduling
Travel Planning
Travel Arrangements
Customer Service
Timeline
MBA - MANAGEMENT
OBAFEMI AWOLOWO UNIVERSITY
08.2024 - Current
EXECUTIVE VIRTUAL ASSISTANT/ADMIN MANAGER
CCBE CONSULT
01.2021 - Current
E-business Operations/Cards, Alternative Channels
Union Bank of Nigeria
02.2019 - 12.2020
Retail Loan Officer/Credit Bureau
Union Bank of Nigeria
01.2017 - 02.2019
English Teacher (NYSC)
NYSC
01.2015 - 12.2016
Bachelor of Arts - ENGLISH LANGUAGE
OBAFEMI AWOLOWO UNIVERSITY
04.2009 - 10.2014
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