GLORY CHINWE MICHAEL-OBASI

Work History

SAFE MOTHERHOOD MATERNITY

Care Assistant, Rivers State

04.2020 - 01.2021

Assisted in the safe lifting, transferring, repositioning and movement of clients.
Observe, monitor and record clients' physical and emotional well-being, and promptly report any changes to senior staff.
Encourage clients to participate in social and recreational activities.
Provided safe mobility support to help patients move around personal and public spaces.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Scheduled and accompanied clients to medical appointments.
Planned, prepared and served meals and snacks according to prescribed diets.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

INTELS NIGERIA LIMITED

Port Harcourt, Rivers State

09.2012 - 03.2020

Liaise with airlines & hotels on discount fares in relation to volume.
Excellent knowledge of Amadeus, Galileo and Corporate Travel Programs.
Experience ticketing and travel logistics (international travel arrangements, procedures and processes).
Knowledge of travel related processing requirements and logistics, visa applications and processes, ticketing and reservations.
Payments via credit and debit cards and handled all sensitive information with professionalism and discretion.
Asked open-ended questions to best understand client needs and determine best travel offerings.
Handling of travel arrangements, planning and implementation for groups, meetings, conferences couples, executives, and special needs clients.
Monitored multiple databases to keep track of all company inventory.
Created itineraries, booked travel, and managed expenses for over 5000-employee in a corporate setting.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

ORLEAN INVEST WEST AFRICA

Port Harcourt, Rivers State

03.2012 - 08.2012

Handle all protocol services with the joint ventures.
Construct departmental write-ups.
Handle all documents regarding both the legal and financial aspect of the joint ventures.
Proved successful working within tight deadlines and fast-paced atmosphere.
Conducted research, gathered information from multiple sources and presented results.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

VCONNECT GLOBAL SERVICE

Lagos, Lagos

04.2010 - 02.2012

Research required information using available resources.
Advise product and service information.
Follow up customer calls where necessary.
Complete call logs and reports.
Resolved problems, improved operations and provided exceptional service.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Maintained energy and enthusiasm in fast-paced environment.
Maintained excellent attendance record, consistently arriving to work on time.
Offered friendly and efficient service to all customers, handled challenging situations with ease.

WEMA BANK PLC, NYSC

Lagos, Nigeria

08.2008 - 07.2009

Provide support to various marketing teams of bank while they are in the field.
Compilation of customers' requests and complaints.
General branch administration including filing and managing of branch files.
Explain policies, regulations and rate structures.
Opened and set up new accounts personal and corporate customers, managing and maintaining customer accounts.
Provided customer service for old and new customers via in inbound and outbound call centre.