Glory Obaleye
Customer Success Manager
Ile - Ife
Summary
Engaging and reliable goal-oriented customer success manager with 2+ years of experience responding to all types of customer inquiries. Passionate with a solid dedication to building strong customer relationships, driving brand loyalty, and increasing customer engagement by leveraging proven excellent interpersonal and communication skills, offering top customer service.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Customer Service Agent
Limitless
London
2021.11 - Current
- Resolved over 100 customer issues weekly by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Provided quick support and solutions to customers, reaching a steady 90% CSAT score.
- Processed and recorded all customer interaction details in sales system to track requests, document problems and record solutions offered (over 20 requests per day),
Investment Advisory Intern
Meristem Securities Limited
Yaba, Lagos
2019.01 - 2022.03
- Completed paperwork such as dematerialization of share certificates, global search and e-dividend mandate for clients, recognizing discrepancies and promptly addressing for resolution.
- Maintained and circulated over weekly and monthly investment guide to over 100 stockbroking clients.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Bachelor of Science - Economics
Obafemi Awolowo University
Ile Ife, Nigeria 2016.09 - 2021.12
Skills
Customer relationship management
Critical Thinking Skills
Analytical Skills
Complaint resolution Skills
Communication Skills
Microsoft Office Suite proficiency
Certification
ShARE Consulting Programme
Timeline
Customer Service Agent
Limitless
2021.11 - Current
ShARE Consulting Programme
2021-04
Jobberman Soft Skills Programme
2020-09
Investment Advisory Intern
Meristem Securities Limited
2019.01 - 2022.03
Bachelor of Science - Economics
Obafemi Awolowo University
2016.09 - 2021.12