Research, community involvment, Travel, Singing
Glory Ekaette
Plot 765 AA1 Holy Family Extension Kuje,Abuja, Fct
Summary
PERSONAL PROFILE
Service-oriented professional with a proven track record of success in Administration, Information Technology, Banking & Finance, Marketing, Risk & Credit Management, and Compliance Management. Currently nearing completion of a PhD, demonstrating a commitment to continuous learning and research. A self starter, adaptable and quick to embrace emerging technologies and evolving processes. Exceptionally diligent, detail-oriented, and efficient, consistently achieving goals while maintaining a high level of organization. Possessing strong communication, computing, numeric, and analytical skills. Highly motivated and well-versed in the principles of value creation and purpose within an organization.
Overview
21
21
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Head of Operations
Enoukky’s Food
08.2021 - Current
- Managed overall operations, evaluating outcomes to formulate comprehensive future plans for the company.
- Fostered collaboration and communication across departments to enhance customer satisfaction.
- Engaged closely with team members to provide updates on strategic initiatives and solicit input.
- Created and implemented policies and procedures to govern the organization's day-to-day operations.
- Established and coordinated departmental responsibilities to ensure seamless functioning.
- Ensured prompt and efficient service delivery.
HEAD OF BUSINESS DEVELOPMENT
Funmmie Consult Global Ltd
02.2017 - 04.2021
- Tracked key performance indicator to measure progress and identify areas of improvement
- Constructed retention and growth strategies and delivered strategies to build strong business pipelines
- Created sales presentations, conducted seminars and staff trainings to keep up the task
- Spearheaded marketing campaigns to increase customer acquisition and sales
- Provided leadership and guidance to a team of business professionals
- Developed new business and long-term account opportunities through prospecting and cold calling.
NORTHERN REGIONAL MANAGER
Atlas MFB Ltd
10.2014 - 12.2016
- Worked with direct report to develop and implementation plans, improving operations in the 4 Branches in my region
- Identified and addressed customer complaints in a timely and professional manner
- Trained new district managers and provided ongoing mentorship
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Recommended qualified employees for team’s staff positions
- Identified and assessed strengths and opportunities and developed plans to maximize employees’ potentials
- Enforced compliance with corporate policies and procedures.
PROFIT CENTRE MANAGER
Fortis MFB Plc
02.2011 - 03.2014
- Examined, evaluated, and processed loans applications
- Coordinated activities of staff in branches to ensure compliance.
- Established procedures for custody of assets, records, loan collateral and securities to ensure safe keep
- Reviewed collection reports determining status of collections and amount of outstanding balances
- Developed and analyzed information to assess current and future financial status of customers.
- Established and checked coding procedures, monitored reports and updated internal files.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
RELATIONSHIP MANAGER
Ecobank Nig. Plc
09.2009 - 01.2011
- Assisted clients in identifying their needs and provided suitable solutions to meet their expectations.
- Built and expanded existing client relationships through proactive contact and effective pipeline management.
- Identified and prioritized activities to maximize revenue contribution from allocated client’s portfolio.
- Analyzed financial requirements of clients to match with bank’s product offering.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in staff meetings to discuss innovative strategies to improve services.
STAFF ASSISTANT
Nigerian Airspace Management Agency, NAMA
02.2003 - 07.2004
- Implemented process improvement to increase efficiency of administrative task.
- Assisted manager in all aspects of business operations.
- Produced high-quality communications for internal and external use.
- Provided administrative support to team members and management in daily task.
- Managed multiple projects and deadlines simultaneously to ensure deadlines were met.
- Monitored and tracked budgets, maintaining financial records and generating reports.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Developed and maintained filing systems to facilitate easy access to information.
- Monitored and ordered supplies and materials to keep office well stocked.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
Education
Ph.D. - Business Administration
University of Abuja
Abuja, NIGERIA 01.2021 - Current
Master of Science - Business Administration
University of Abuja
Abuja, Nigeria 06.2016 - 07.2019
Bachelor of Science - Marketing
University of Calabar
Cross River State, Nigeria 09.2005 - 06.2009
Diploma - Business Administration
University of Calabar
Cross River State, Nigeria 09.2001 - 08.2003
Diploma - Computer Science
Microsoft Compliant Computer Institute
Uyo, Akwa Ibom State, Nigeria 03.2001 - 08.2001
High School Diploma -
Air Force Secondary School
Ikeja, Lagos Nigeria 09.1995 - 07.2000
Skills
Business Administrationundefined
Affiliations
Member National Institute of Marketing of Nigeria (NIMN), September, 2012.
Member Institute of loans and Risk Management (ILRM), September, 2010.
Accomplishments
- Commendation for Excellent Performance through effectively meeting and surpassing the targets assigned to the 4 Branches under my supervision (Atlas MFB Ltd).
- Commendation for Excellent Performance for being the most profitable staff with accuracy and efficiency (Fortis MFB Ltd).
- Resolved product issue through consumer testing module.
- Collaborated with team of 56 members in the reduction of bad loans to 0.2% in the 4 Branches respectively.
- Documented and resolved PAR Issues which led to optimum result.
- Most Punctual Graduating Student Marketing Department, University of Calabar, CRS. (Class of 2009).
- Certificate of Merit NYSC NDLEA - CD Club, (Most Dedicated Volunteer for the Year, (2010).
Additional Information
PUBLICATIONS
- Effect of Government Funding on the Performance of Public
Universities in North Central Region of Nigeria, (2022), International Journal of Economic and Management System, Vol 7, pp 366 – 377.
- Assessment of Microfinance Banks in Enhancing Entrepreneurship Skills Amongst Women in Gwagwalada Area Council, Abuja, (2022). NDA Journal of Management Research, Vol 2, pp 183.
- Influence of Staff Motivation on Productivity in Nigerian Breweries Kaduna, (2022), SAU Journal of Management and Social sciences, Vol 2, pp 195.
- The Nigerian Textile Industries, Challenges and Economic Recovery Policy, (2022) Lapai Journal of Humanities, Vol. 13, pp 74.
Interests
Referees
· Dr. Dennis O. Bara
Md/Ceo Funmmie Consult Global Ltd,
Suite 4 Secretariat Road, Gwagwalada Fct.
08035871842, 08051993478
08162128101 baradennis@yahoo.com
· Anthony udoh pius
Deputy General manager (HR),
Nigerian Airspace Management Agency (NAMA), Magaret Ekpo Int’l airport Calabar, C.R.S.
08037868061 , 08059162344
tonyudoh1@yahoo.com
• Dr. Jimmy B. Ogbidi
Senior Lecturer
Department of Marketing, Faculty of Management Sciences,
University of Calabar, C.R.S. 08036710923 jimmyogbidi@yahoo.com
Software
Customer Relationship Managment, Project Managment, Google Office Products, Data Analysis, Managment, IT etc
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Head of Operations
Enoukky’s Food
08.2021 - Current
Ph.D. - Business Administration
University of Abuja
01.2021 - Current
HEAD OF BUSINESS DEVELOPMENT
Funmmie Consult Global Ltd
02.2017 - 04.2021
Master of Science - Business Administration
University of Abuja
06.2016 - 07.2019
NORTHERN REGIONAL MANAGER
Atlas MFB Ltd
10.2014 - 12.2016
PROFIT CENTRE MANAGER
Fortis MFB Plc
02.2011 - 03.2014
RELATIONSHIP MANAGER
Ecobank Nig. Plc
09.2009 - 01.2011
Bachelor of Science - Marketing
University of Calabar
09.2005 - 06.2009
STAFF ASSISTANT
Nigerian Airspace Management Agency, NAMA
02.2003 - 07.2004
Diploma - Business Administration
University of Calabar
09.2001 - 08.2003
Diploma - Computer Science
Microsoft Compliant Computer Institute
03.2001 - 08.2001
High School Diploma -
Air Force Secondary School
09.1995 - 07.2000
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