Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gloria  Erinoso

Gloria Erinoso

Waitress
Ikorodu,LA

Summary

Confident student with excellent interpersonal and organisation skills seeks Head Waitress position. Energetic and proactive for positive, professional customer care. Leads by example to motivate high-performing service teams.

Passionate Head Waitress with extensive hospitality and service experience. Friendly and enthusiastic to provide welcoming, attentive customer environments. Positive with a can-do attitude for adaptable team support.

Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations.

Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

11
11
years of professional experience

Work History

Waitress supervisor

Asup Bar
Ikorodu, Nigeria
03.2020 - Current
  • Collaborated with management on promotional events, bringing in more business during off-peak times.
  • Assisted in menu planning based on seasonality and customer preferences, producing diverse culinary offerings.
  • Administered payroll tasks accurately, ensuring punctual payments to all staff members.
  • Pitched in during busy periods – showing solidarity with team and maintaining service levels.
  • Led team of [Number] waiting staff to deliver top quality service and reach revenue goals.
  • Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.

Waitress assistant

Asup Bar
Ikorodu, Nigeria
04.2015 - 02.2020
  • Upheld excellent standards to create safe working environment complying with [Type] regulations and food safety standards.
  • Delivered meals swiftly, contributing to positive dining experience for guests.
  • Enhanced dining experience through friendly interaction with customers.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Ensured customer satisfaction by addressing queries and complaints promptly.
  • Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
  • Facilitated smooth operations by setting up tables and booths.

Education

National diploma - Mass Communication

Lagos state Polytechnic
Ikorodu
09.2022

Skills

Restaurant supervision

Opening and closing procedures

Resolving customer concerns

Guest experience enhancement

Cash-handling expertise

Cash handling

Food Hygiene

Restaurant cleaning

Waitress mentoring

Table reservation systems

Reservation management

Hospitality management

Training coordination

Timeline

Waitress supervisor

Asup Bar
03.2020 - Current

Waitress assistant

Asup Bar
04.2015 - 02.2020

National diploma - Mass Communication

Lagos state Polytechnic
Gloria ErinosoWaitress